Program Manager-Business and Community Engagement

Department: Mission Advancement

Work Location: Stockyard - 35th & L

Employment Status: Full-Time

Pay Range: $55,000 - $60,000

Job Summary

The Business and Community Engagement Manager oversees staff, operations, and performance across Goodwill’s programs. This role fosters relationships with local businesses, community groups, and government entities, leading outreach efforts, workshops, and events to strengthen community ties. Acting as the primary liaison, the Manager ensures that engagement strategies align with community needs, promoting sustainable development and enhancing Goodwill’s reputation.

Essential Duties & Responsibilities

• Develop and execute a comprehensive community engagement strategy.
• Identify and cultivate partnerships with local businesses and community organizations.
• Plan and facilitate community events, workshops, and outreach programs.
• Conduct assessments to understand community needs and preferences.
• Collaborate with internal teams to integrate community feedback into programs and services.
• Monitor and evaluate the effectiveness of engagement activities and initiatives.
• Prepare and present reports on community engagement metrics and outcomes.
• Effectively recruit, hire, develop, supervise and evaluate personnel.
• Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, and participants.
• Maintain confidentiality and professionalism.
• Other duties as assigned.
  
  
  

Individual Development & Interpersonal Skills

• Engage in ongoing personal, and professional growth and development.
• Commit to leadership development within Mission programs.
• Collaborate with diverse populations.
• Utilize relational, technical, and reasoning skills to promote managerial effectiveness.
• Must demonstrate self-initiative.
• Must possess a thorough understanding of participant needs.
• Communicate in a clear, correct, complete, concise, and compassionate manner to satisfy both the sender and receiver.
  
  
  

ORGANIZATIONAL DEVELOPMENT

• Promote the vision and mission of Goodwill through identifying opportunities to increase program growth.
• Model in action and word, Goodwill core values of belonging, excellence, service and trust.
  
  
  

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience

• Bachelor’s degree in business administration, community development, or a related field preferred.
• Minimum of 2 years of experience in community engagement, outreach, business development, or a similar role preferred.
• Two (2) or more years of supervisory experience in non-profit preferred.
  
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license and ability to travel is required.
  
  
  

Knowledge, Skills, And Abilities

• Must be able to travel within the Goodwill service area using personal transportation.
• Ability to work a flexible schedule including evenings.
• Ability to establish and maintain effective working relationships with supervising personnel, coworkers, civic organizations, business professionals, and the public.
• Ability to travel locally and nationally.
• Ability to maintain confidentiality.
• Must have excellent communication, problem-solving, and leadership skills.
• Ability to prioritize and organize multiple tasks to meet deadlines.
• Ability to work in a fast-paced, rapidly changing environment.
• Ability to operate a personal computer and associated computer programs (i.e. Microsoft Suite, Apricot, NetSuite).
  
  
  

PHYSICAL DEMANDS

Sedentary

Lift up to 10 pounds maximum and occasionally lift and/or carry such articles as dockets, ledgers, and files. Walking and standing are required only occasionally.

WORK ENVIRONMENT

Limited

General office environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)

Job Description Review

I understand this job description and its requirements; and that I am expected to complete all duties as assigned. I understand the job functions may be changed from time to time. I will be able to perform the essential functions of this position with or without accommodation. I understand that if I need an accommodation for this position, I will inform management of my accommodation needs.