Bilingual Career Navigator

Department: Mission Services

Location: South Omaha-3505 L St.

Employment Status: Full-Time

Pay range: $21.19

Job Summary

The Bilingual Career Navigator serves as the primary point of contact for participants seeking holistic case management services. This role supports individuals in achieving gainful employment, improving employability skills, and increasing overall self-sufficiency. The Career Navigator works collaboratively with participants to identify barriers, set short‑ and long‑term goals, and connect them with appropriate resources, training, and employment opportunities.

Essential Duties & Responsibilities

• Provide employment resources, job search support, and referrals to appropriate training programs.
• Develop, update, and maintain individualized development plans (IDPs) for each participant.
• Document all services, case notes, and participant progress in the electronic case management system in a timely and accurate manner.
• Conduct biweekly status updates and maintain complete, compliant participant files in accordance with Goodwill policies and CARF standards.
• Administer assessments based on participants’ employment goals, education level, and skill needs.
• Meet with participants at least twice per month (in‑person or virtual, as appropriate) to monitor progress and adjust goals.
• Provide regular updates to referring agencies, employers, and internal staff supporting participant success.
• Facilitate or assist with workshops, classes, hiring events, and other program activities across Goodwill’s service area.
• Participate in rotating front desk coverage for breaks and lunches.
• Build and maintain strong relationships with community partners and stay informed about local resources.
• Screen participants to match skills and interests with employer needs; refer to internal training programs when appropriate.
• Collaborate with program staff to identify and coordinate work-based learning opportunities.
• Promote a safe, healthy, and positive environment for employees, customers, and participants.
• Meet or exceed attendance expectations.
• Perform other duties as assigned.
  
  
  

Individual Development & Interpersonal Skills

• Engage in ongoing professional development and support the development of others.
• Maintain positive working relationships with supervisors, coworkers, and community partners.
• Demonstrate initiative, reliability, and strong follow-through.
• Work effectively with individuals from diverse backgrounds and with varying needs.
• Understand the unique challenges and programming needs of participants.
  
  
  

ORGANIZATIONAL DEVELOPMENT

• Educate participants, employers, and community members about Goodwill’s mission and vision.
• Demonstrate Goodwill’s core values through daily actions and communication.
  
  
  

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience

• Bilingual proficiency in English and Spanish required.
• Bachelor’s degree in Education, Human Services, Social Work, or related field preferred.
• Two (2) or more years of experience in job search assistance, job training, career coaching, or case management required.
• Experience working with diverse populations and a wide range of employers strongly preferred.
• Equivalent combinations of education and experience may be considered.
  
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

• First Aid/CPR certification preferred.
• Valid driver’s license and ability to travel within Goodwill’s service area required.
  
  
  

Knowledge, Skills, And Abilities

• Ability to maintain confidentiality and adhere to data privacy standards.
• Strong organizational, verbal, and written communication skills.
• Excellent time management and ability to prioritize in a fast-paced environment.
• Proficiency with computer systems, including case management software, Microsoft Office, and virtual meeting platforms.
• Ability to work a flexible schedule, including evenings and occasional weekends.
• Cultural competency and the ability to work effectively with individuals experiencing barriers to employment.
• Knowledge of trauma-informed practices and motivational interviewing techniques preferred.
  
  
  

PHYSICAL DEMANDS

Sedentary

Lifting up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and files. Walking and standing are required only occasionally.

WORK ENVIRONMENT

Limited

General office environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)