Workforce Program Assistant

Make a Difference While Building Your Career

At Goodwill of Western New York, we believe in the power of work to change lives. As a Workforce Program Assistant, you’ll play a key role behind the scenes helping ensure our Goodskills Career Builder program runs smoothly and supports individuals on their path to meaningful employment.

If you are highly organized, detail-oriented, and passionate about helping others succeed, this is an opportunity to make a real impact every day.

What You’ll Do

In this role, you’ll support the daily operations of a dynamic workforce development program by:

• Coordinating schedules, calendars, and program logistics
• Preparing materials for orientations, trainings, and graduation events
• Maintaining accurate participant records and program documentation
• Entering and managing data in program systems and tracking tools
• Communicating with participants, graduates, and partners
• Supporting staff with administrative tasks that keep the program running efficiently

You will be a critical part of the team - ensuring everything is organized, accurate, and on time.

What You Bring

• 1–3 years of administrative or office support experience
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and meet deadlines
• Clear, professional communication skills
• Experience with Microsoft Office 365 (Excel, Outlook, Word)
• Comfort working with data, systems, and documentation
• A commitment to handling confidential information with care

Bonus if you have: experience with databases or case management systems.

Why Goodwill?

At Goodwill of WNY, your work has purpose. You’ll be part of a mission-driven team that supports individuals in overcoming barriers to employment and building sustainable careers.

We are guided by our core values:

• Own It – Take responsibility and deliver results
• Dare to Excel – Continuously improve and grow
• Be Bold – Act with courage and initiative
• Be Extraordinary – Exceed expectations
• Win Together – Collaborate and celebrate success as a team

What to Expect

• Full-time, non-exempt position
• Primarily office-based with a mix of sitting, standing, and light lifting (up to 20 lbs.)
• A collaborative, fast-paced environment where your work directly supports program success

Compensation

• $16.00–$19.00/hour based on experience
• We regularly review our pay and benefits to stay competitive!

Ready to Make an Impact?

Apply today and help us empower individuals, strengthen our community, and transform lives through the power of work.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.