What are the responsibilities and job description for the Retail Store Manager position at Goodwill of Western NY?
Now Hiring: Store Manager
Lead a team. Drive results. Change lives starting in your store.
If you’re an experienced retail leader ready to own a business, grow high‑performing teams, and make a real impact in your community, this is your opportunity.
As a Store Manager, you’ll take full ownership of store performance by balancing people leadership, operations, financial results, and mission impact. You’ll lead with purpose while developing talent and driving results in a fast‑paced retail environment.
Why This Role Stands Out
✔ Full ownership of store performance and team leadership
✔ Meaningful, mission‑driven work that matters
✔ Strong partnership with senior retail leadership
✔ Competitive pay, bonus eligibility, and growth opportunity
What You’ll Do
As the Store Manager, you are the leader of your business.
- Own all aspects of store operations including production, sales, customer service, and team development
- Develop and execute daily, monthly, quarterly, and annual operating plans to achieve budget and performance goals
- Build, lead, and inspire a high‑performing team including Assistant Store Manager(s), Cashiers, Production Teams, and Donation Attendants
- Interview, hire, onboard, train, coach, and develop team members at all levels
- Oversee scheduling and staffing to support store volume, special events, and peak times
- Lead performance management including coaching, corrective action, performance improvement plans, and evaluations
- Monitor inventory and donation levels; partner with the warehouse to meet sales and production targets
- Partner with Human Resources, Safety, Loss Prevention, Finance, Marketing, and other support teams to meet business goals and ensure compliance
- Confirm daily sales reports, cash handling, deposits, and required reporting
- Resolve customer concerns while building long‑term, positive community relationships
- Ensure the store is clean, organized, welcoming, and visually appealing at all times
- Play a key role in driving company culture, change initiatives, and continuous improvement
Who You Are
You’re a confident, people‑first leader who knows how to run a business and build a team.
- A strong, visible leader who thrives in a fast‑paced retail environment
- Skilled at motivating, coaching, and holding others accountable
- Organized, detail‑oriented, and comfortable managing multiple priorities
- Calm under pressure with sound judgment and decision‑making skills
- Mission‑driven and energized by serving others and your community
- Aligned with our values:
Own It • Dare to Excel • Be Bold • Be Extraordinary • We Win Together
What You Bring
- 5 years of retail management experience
- Bachelor’s or Associate’s degree in Business or related field preferred (or equivalent experience)
- Reliable vehicle and valid NYS driver’s license (local travel required)
- Strong verbal and written communication skills
- Proven ability to lead teams, manage performance, and drive results
- Proficiency with Microsoft Office or similar systems
- A passion for service, leadership, and continuous improvement
Physical Requirements
- Ability to sit, stand, bend, reach, and walk for extended periods
- Perform repetitive tasks such as tagging and hanging merchandise
- Lift, push, pull, and carry up to 50 lbs. regularly
Compensation & Incentives
- The salary range for this position is $62,354 to $72,000 and is based on experience and qualifications
- Performance‑based bonus eligibility
- Regular pay and benefit reviews to remain competitive
- Ongoing leadership development and advancement opportunities
Career Path & Growth Opportunity
We believe in promoting strong leaders from within.
Typical Career Path:
- Store Manager
- Area Manager
- Director, Retail Operations
You’ll gain experience in operations, people leadership, budgeting, and change management to prepare you for expanded leadership roles.
Why You’ll Love It Here
- Purpose-driven work: Your store directly supports job training and employment programs in our local community
- Ownership: You run your business with support, not micromanagement
- Strong partnerships: Work closely with HR, Operations, and Senior Leadership
- Growth-focused culture: Leadership development is part of the job, not an afterthought
- Every day is different: Fast‑paced, hands‑on work that keeps you engaged
Ready to lead with purpose?
Apply today and help turn donations into opportunity while building a meaningful leadership career.
Salary : $62,354 - $72,000