What are the responsibilities and job description for the Area Manager position at Goodwill of Western NY?
What You’ll Do
- Lead daily operations, merchandising, and brand presentation across multiple stores.
- Manage and coach Store Managers to deliver strong operational performance and a positive team culture. Drive sales growth and profitability through effective planning, execution, and continuous improvement.
- Ensure compliance with operational standards, safety protocols, and loss prevention practices.
- Analyze performance metrics (sales, labor, productivity, shrink) and guide stores to take action.
- Maintain high brand and merchandising standards across all locations.
- Support talent development, including hiring, training, and building a strong leadership pipeline.
- Deliver an exceptional customer and donor experience in every store.
- Oversee P&L performance, budgeting, staffing, and expense control for all assigned stores.
- Execute company strategies, promotions, and community engagement initiatives.
- Promote Goodwill’s mission, values, and sustainability efforts throughout daily operations.
Who You Are
- A values-driven servant leader who coaches like a pro and thinks like an owner
- Data-informed and people-first leader: decisive, adaptable, and calm under pressure
- A culture builder who inspires trust, accountability, and continuous improvement
- A clear, persuasive communicator and community connector/brand ambassador
- Schedule-flexible and energized by fieldwork (travel up to ~90% between locations)
- Someone who lives our values:
Own It • Dare to Excel • Be Bold • Be Extraordinary • We Win Together
What You Bring
- Bachelor’s degree in Business/Retail Management
- 5 years of multi-unit retail management with a record of sales growth & operational excellence
- Experience training, developing, and elevating leaders; strong succession planning skills
- Financial acumen (P&L ownership, forecasting, labor budgeting) and KPI mastery
- Proficiency with Microsoft Office Suite; strong analytical and communication skills
- Reliable transportation and valid NYS driver’s license; ability to travel across WNY
- Strong organization, attention to detail, and multitasking ability; able to meet production/processing goals
Physical Requirements
- Sit/stand/bend/reach/twist for extended periods
- Lift/push/pull up to 50 lbs. on an occasional basis
- Manual dexterity for repetitive tasks
Compensation
- This is an salaried exempt position. Salary base range is between $65,000 - $80,000 and is commensurate with experience. This position is eligible for a bonus based on performance metrics.
Apply today and help turn donations into opportunity!
Salary : $65,000 - $80,000