Donation Center Attendant and Processor

Job Summary: Responsible for providing exceptional customer service while receiving donated merchandise and doing initial presort of those materials. Duties also include loading, unloading, and moving materials from or near receiving area to specific locations within the facility. May include moving materials using pallet jack, stacker, hand truck, forklift (as approved by supervisor). May be required to use hand tools as part of job requirements.

Position Type: Full Time 

Wage Hourly: $15.00

Qualifications Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Educations and/or Experience:

• High School Diploma or GED preferred but not required.

• Minimum of one year experience in similar setting.

Knowledge, Skills, and Abilities:

• Ability to learn how to safely operate pallet jack and or forklift.

• Excellent interpersonal communication skills.

• Ability to adapt quickly to changes in policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Price merchandise in accordance with store pricing strategies.

• Meet processing and production goals as assigned.

• Accept donations from the public in a respectful, courteous, safe and efficient manner.

• Provide excellent customer service, including thanking each donor and offering to fill out donation receipts.

• Follow store protocol for accepting donated items. Inform donors when we cannot accept their item

• Sort saleable items from unsaleable items (i.e. furniture, clothing, wares, shoes, books, etc.).

• Presort donated materials and move to assigned areas.

• Load and unload materials by hand, pallet jack, stacker, hand truck, or forklift after Goodwill forklift certification is obtained, as assigned.

• May test electrical merchandise and/or computer components.

• Dispose of unsaleable items appropriately.

• May be called upon to perform janitorial duties such as cleaning restrooms, taking out trash, etc.

• Other duties assigned by supervisory staff.

OTHER DUTIES AND RESPONSIBILITIES:

• Attend store meetings as scheduled.

• Follow store schedule as posted.

• Markets Goodwill by educating employees, vendors, customers and general public about Goodwill’s mission.

• Comply with CARF and Goodwill safety, vocational training requirements and policies and procedures.

• Work as an active team member with other store staff and management.

• Represent Goodwill in a professional and positive manner.

• Demonstrate the ability to treat others with dignity and respect.

• Maintain a clean and safe work environment.

• Communicate clearly and effectively.

POSITION COMPETENCIES:

• Accountability - Ability to accept responsibility and account for his/her actions.

• Accuracy - Ability to perform work accurately and thoroughly.

• Detail Oriented - Ability to pay attention to the minute details of a project or task.

• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

• Energetic - Ability to work at a sustained pace and produce quality work.

• Enthusiastic - Ability to bring energy to the performance of a task.

• Friendly - Ability to exhibit a cheerful demeanor toward others.

• Loyal - The trait of feeling a duty to the employer.

• Organized - Possessing the trait of being organized or following a systematic method of performing a task.

• Responsible - Ability to be held accountable or answerable for one's conduct.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Communication, Written - Ability to communicate in writing clearly and concisely.

• Adaptability - Ability to adapt to change in the workplace.

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.

PHYSICAL DEMANDS:

MEDIUM

Lifting 100 pounds maximum with frequent pushing/pulling, lifting, and/or carrying objects weighing up to 50 pounds. Frequently loading trucks, walking bending standing. Frequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).

JOB DESCRIPTIONS REVIEW:

This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, nor by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type. Employment is “at-will” and may be terminated at any time by the employee or employer with or without cause or notice. I have read and understand the job description for the position of Donation Center Attendant and Processor