What are the responsibilities and job description for the CSTL Donation Acquisition position at Goodwill of the Finger Lakes?
The Customer Service Team Leader for Donor Acquisition provides on-site operational support across multiple ADC locations to ensure a positive, efficient, and mission-aligned donor experience. This role serves as a flexible team resource, assisting at various sites as needed, supporting donation flow, and helping maintain smooth daily operations. The Team Leader helps train new hires, reinforces service expectations, and models consistent Living Goodwill BLUE behaviors. Additional responsibilities include supporting special donation pickups by safely operating the box truck, assisting with donor acquisition initiatives, and performing other duties as assigned to strengthen donor satisfaction and operational continuity.
ESSENTIAL DUTIES & RESPONSIBILITIES
RESPONSIBILITY | % OF TIME | SUMMARY |
Customer Service & Donation Intake | 25% |
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Donation Processing & Reporting | 15% |
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Donation Acquisition & Assessments | 10% |
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Safety & Compliance | 10% |
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Production & Quality | 10% |
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ADC Cleanliness & Organization | 10% |
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Training & Onboarding New Employees | 10% |
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Acting as Leader on Duty | 10% |
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REQUIRED EDUCATION AND EXPERIENCE: High school diploma preferred. Experience with Microsoft Outlook and SharePoint preferred. Computer skills including data entry, email, and mobile device usage required.
LANGUAGE SKILLS:
- Ability to read and understand documents such as timecards and policy manuals.
- Ability to problem-solve and make decisions independently as required.
- Ability to seek out internal and external resources to accomplish desired results.
- Ability to read, write, communicate verbally, and perform basic mathematical skills related to the job.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 50 pounds. The employee may bend and turn to evaluate donations moving from a bin to a processing table, as needed. The employee may also on occasion need to tag merchandise which requires use of at least one hand.
While performing the duties of this job, the employee is usually working in a donation processing area, which is a factory-like environment. At times, this employee may be exposed to the outside environment when receiving donations.
PHYSICAL AND WORKING ENVIRONMENT | ||
Rarely (less than 0.5 hours per day) Continually (5.6 - 8.0 hours per day) Occasionally (0.6 - 2.5 hours per day) Frequently (2.6 - 5.5 hours per day) N/A = Not Applicable Weight: Up to 10Ibs; Up to 20lbs; Up 35lbs; Up to 50lbs; Greater than 50lbs | ||
Activity | Rarely, Occasionally, Frequently, Continuously or N/A | Weight |
Stationary Standing | Frequently | |
Sitting | Occasionally | |
Walking | Frequently | |
Crawling | Rarely | |
Balancing | Rarely | |
Lifting/Carrying | Frequently | 20-40 lbs |
Pushing/Pulling | Occasionally | 20-40 lbs |
Bending | Occasionally | |
Squatting | Occasionally | |
Kneeling | Occasionally | |
Twisting/Turning | Occasionally | |
Climb | Rarely | |
Stoop | Occasionally | |
Overhead Reaching | Occasionally | |
Typing/Keyboarding | Occasionally | |
Driving (car/equipment) | Occasionally | |
Critical Thinking/Organization | Frequently | |
Talking on Phone | Frequently | |
Talking in Person | Frequently | |
Hearing in Person | Frequently |
ADDITIONAL CONSIDERATIONS:
TRAVEL & SCHEDULE: This position is required to work evenings, weekends, and holidays.
A valid NYS driver’s license is required. The position will be based at a primary Attended Donation Center, but the work will involve regular travel to other ADCs and program locations. Day-to-day assignments may vary, including driving the truck and providing support at different sites depending on operational needs. Position requires flexibility to travel throughout the Goodwill of the Finger Lakes territory.
Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.