Demo

Outlet Operations Lead

GOODWILL OF SILICON VALLEY
San Jose, CA Full Time
POSTED ON 5/23/2026
AVAILABLE BEFORE 6/23/2026

Major Responsibilities:                                                                                                                

  • At the direction of the Manager or Supervisor, provide work direction to plant personnel and will assist in the training of new employees. 

  • At the direction of the Manager supervisor, will act as a liaison between Plant operations and other operations departments or Retail stores. Daily, complete a variety of paperwork pertaining to department employees and daily operations. 

  • Maintains lines of communication, both vertically and laterally, in the organization. 

  • Accountable for As-Is cash funds when opening/closing the register without management supervision. 

  • Will be responsible for proper cash handling procedures. 

  • Maintain positive management / employee relations; reporting any problems/complaints immediately to the Director of Operations. 

  • Maintains and seeks ways to increase effectiveness within the range of job responsibility and constantly endeavors to reduce waste, both of material and personnel/time types. 

  • Maintains proper department layout and ensures adequate work/product flow. 

  • Become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise. 

  • Fill in for absent employees when needed to maintain department output. 

  • Follow and enforce plant policies and procedures as well as general company policies. 

  • Awareness of possible damage, theft or potential safety hazards, reporting observations immediately to store manager. 

  • Performs other duties as assigned. 

Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing. 

Qualifications:

Job Specifications:                                                                                                                          

  • Basic ability to read and write in English 

Education Required:                                                                                                                       

  • High School Diploma or equivalent 

Experience/knowledge Required:                                                                                                 

  • Multifaceted experience in operations. Minimum of 6 months positive performance within current operations areas. 

Equipment Used:                                                                                                                          

  • Pushcarts, boxes, barrels, hand trucks, scale, clothing/display racks, forklift, baler, compactor, cash register, ten-key or calculator, telephone, personal computer, printer and fax machine 

Aptitudes/skills/temperament:                                                                                                     

  • Ability and willingness to back-up and assist the Manager – Retail or the Manager of Operations as requested. 

  • Ability to communicate effectively, both orally and in writing, with co-workers, staff and the public. 

  • Ability to understand and communicate clearly in English 

  • Ability to instruct new employees and/or client in the operational procedure and explain the policies as related to the job, as requested. 

  • Ability to tactfully explain decisions or present information clearly. 

  • Ability to perform arithmetic, and count money/change quickly and accurately. 

  • Ability to learn and accurately perform opening/closing procedures, cash register operation, bank deposit procedure and related paperwork as it pertains to store operations. 

  • Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries. 

  • Ability to move hands and fingers quickly to operate cash register. 

  • Ability to understand and accept directions and follow procedures. 

  • Ability to perform both repetitive and varied duties without loss of composure or efficiency. 

Job Setting:                                                                                                                                       

  • Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis. 

  • Working/standing surface is uniform. Dust and dirt are controlled by daily cleaning and are insignificant. 

  • Noise and vibrations are not significant; however radios and televisions may be turned on. 

Physical demands:                                                                                                                            

  • Steady work pace with constant standing and walking. The job involves light physical work demands requiring lifting 50lbs maximum with frequent lifting and/or carrying objects weighing 25 lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker. Safety handling procedures must be followed. 

  • Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks. 

Salary : $21

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