E-Commerce Book Supervisor

Summary 

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. 

 
The E-Commerce Book Supervisor is responsible for leading and overseeing all book and media operations within the e-commerce department. This role manages staff performance, workflow execution, and production outcomes while ensuring alignment with organizational goals. The Supervisor drives operational efficiency, enforces quality and compliance standards, and develops team members through coaching and accountability. This position plays a key role in strategic planning, process improvement, and cross-functional collaboration. 

Supervisor drives operational efficiency, enforces quality and compliance standards, and develops team members through coaching and accountability. This position plays a key role in strategic planning, process improvement, and cross-functional collaboration. 

Job Responsibilities 

Operations & Performance Management 

• Oversee daily production operations including staffing, workflow allocation, and throughput. 

• Monitor and analyze key performance indicators (KPIs) such as production rates, quality, and sales output. 

• Implement process improvements to increase efficiency and reduce bottlenecks. 

Staff Leadership & Development 

• Supervise, coach, and evaluate Leads and Associates. 

• Conduct training, performance reviews, and corrective actions as needed. 

• Foster a positive, team-oriented work environment focused on accountability and growth. 

Quality & Compliance 

• Ensure adherence to SOPs, safety standards, and company policies. 

• Maintain high standards for listing accuracy, product quality, and customer satisfaction. 

• Address operational or personnel issues promptly and effectively. 

Inventory & Process Oversight 

• Ensure proper inventory flow from intake through listing and shipping. 

• Collaborate with other departments to align inventory and sales strategies. 

• Manage space utilization and warehouse organization. 

Distribution  

• Perform all functions and duties of the E-Commerce Associate I-III as needed. Book/Media Scanning (Manual or Autoline), Book/Media Listing, Book/Media Tipping (Machine), Order Pulling, Book/Media Shipping (Manual), Warehouse Consolidation, Retail Book Fulfillment. 

• Load and unload trailers  

• Coordinate and organize inventory in warehouse  

General Responsibilities 

• Maintain a neat, clean, and organized work area at all times.  

• Meet productivity goals for the assigned role on a consistent basis.  

• Adhere to all agency policies and procedures.  

• Other duties as assigned by a lead or manager.  

Responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either orally or in writing. 

Required Qualifications 

Language Skills :  

• Ability to read. write and speak in English.  

• Ability to type in English fast enough to meet production goals.  

Other Skills and Abilities:  

• Knowledge of general arithmetic (adding/subtracting) required.  

• Experience in material handling  

• Strong organizational skills, ability to work well with others in a close office environment. 

Preferred Qualifications 

• Spanish is desired. 

Equipment Used 

• Computer PC/Tablet, Rolling containers, watermelon boxes, barrels, plastic totes, hand truck, furniture dolly, etc. 

Aptitudes/skills/temperament 

• Ability to coordinate hand-eye-foot movement to safely maneuver/handle equipment and lift/stack donations.  

• Ability to understand English, accept directions and follow procedures.  

• Ability to perform routine work, adapting to change as it relates to workflow.  

• Ability to maintain self-control and work in cooperation with co-workers.  

• Ability to examine items and visually differentiate between them based on quality standards.  

• Ability to meet and maintain established standards  

• An amiable and welcoming attitude, with the ability to make people feel at ease 

• An outgoing and enthusiastic attitude towards the organization and our programs 

• The ability to work independently and in groups, while maximizing time and resources 

• The ability to “catch on” or understand instructions and their underlying principles. The ability to reason and make judgments. 

• Being able to deal with people beyond giving and receiving instructions 

• Being able to keep calm and collected in unusual or dangerous situations and to work under adverse conditions if necessary  

• Being respectful of and conform with set limits, tolerances and standards 

• Experience using Forklift is desired, but not required. Training will be provided if need be. 

• Comfortable operating heavy machinery. 

Working Conditions 

• The job is performed both indoors in a climatically controlled setting and outdoors independently and in cooperation with co-workers.  

• Work is performed in a large enclosed warehouse area on an even concrete floor surface. 

• Some items handled may be soiled/dirty, these are either cleaned or disposed of following established procedures. A variety of household cleaning products are used.  

• Work is completed independently but in cooperation with the whole department.   

• The noise volume is moderately high throughout the day depending on the amount of activity, equipment in operation, radio operation and television testing.  

• Material handling equipment (forklift, hand truck, moveable containers/racks) may be operated in or near work areas. 

Emotional Effort 

• Moderate: The job is routine with occasional periods of high activity/demand requiring little or no overtime to complete the work.   Work environment is occasionally hectic with high activity, with great emphasis on teamwork. 

Physical Requirements 

• Due to the variety of assignments with this position a person must have the ability to stand, bend, kneel, reach forward and overhead. Standing, sitting carrying, pushing and pulling will also be involved.  

• The work pace is steady requiring lifting and/or carrying of up to 30 lbs consistently. On a regular basis heavier items of up to 75 lbs will be lifted. Heavy items will be moved either with assistance from another person or by using appropriate material handling equipment.   

• Normal or corrected talking, hearing, and seeing abilities are sufficient to perform the required tasks. 

• Mobility required to move within the department.  

• Must be able to lift up to 30lbs throughout the work day. 

Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law 

Salary : $23