What are the responsibilities and job description for the Retail Manager in Training - F/T (Delaware County, PA Stores) position at Goodwill of Delaware and Delaware County?
POSITION TITLE: Manager In Training POSITION PURPOSE
The Manager In Training is responsible for learning the skills needed to direct the daily operations of a store. This includes directing the daily operations to ensure achievement of budgeted goals. Assisting with revenue generation, implementation of business strategies and ensuring business profitability. The MIT is expected to learn how to effectively meet and exceed established metrics as it relates to revenues, wage to revenue ratios, transactions and transaction values, and production. The Manager In Training is a member of the Quality Team.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Follows safety policies and procedures ensuring maximum security and protection of all customers and company assets.
2. Assists with meeting and exceeding all external safety compliance regulations with zero OSHA recordable incidents.
3. Assists with meeting or exceeding all retail metrics goals as it relates to revenues, wage to revenue ratios (32% or less), production and transaction / transaction values.
4. Achieves monthly sales goals and production goals under the direction of the District Retail Manager and assigned Store Manager.
5. Provides guidance to store team members, including hiring and training, providing performance feedback, and coaching and mentoring to optimize team members’ performance and development.
6. Conducts training for team members and ensures all new hire job specific training and orientation is completed within first two weeks of employment.
7. Proactively interviews and maintains staffing levels no less than 90% of established goals.
8. Assists with overseeing POS functions and transactions including sales, refunds, audits, voids, correct pricing, inventory control, and responding to customers. Also responsible for register cash fund including deposits, store change fund, counts petty cash, and accounting for overages and shortages.
9. Ensures necessary record keeping, daily reports, and reporting of money, sales, donations, labor hours and production to the District Retail Manager and assigned Store Manager.
10. Ensures maximum customer satisfaction. Sets high standards for customer service, resolves customer issues or complaints, and assists with implementing initiatives to enhance customer satisfaction.
11. Works cooperatively with all consumers, co-workers, and team members to promote the achievement of the company mission. Maintains strict confidentiality of all sensitive information concerning consumers and/or employees.
12. Completes and provides action plans and hands-on training based on the development of goals and objectives to ensure their continued professional growth.
13. Effectively uses technology to communicate and perform job functions (i.e. scheduling tools). Provides guidance and assistance in implementing new processes, systems, or initiatives.
14. Trains team members in Loss Prevention techniques and the appropriate use and understanding of the Crisis Communication Plan. Ensures all alarm calls are responded to in a timely manner.
15. Performs all other job duties as assigned.
EDUCATION/EXPERIENCE
At least three years of experience working in a retail environment. Associate’s degree in a related field is preferred. An equivalent combination of education and experience may be considered.
SKILLS/ABILITIES
The Manager In Training is responsible for learning the skills needed to direct the daily operations of a store. This includes directing the daily operations to ensure achievement of budgeted goals. Assisting with revenue generation, implementation of business strategies and ensuring business profitability. The MIT is expected to learn how to effectively meet and exceed established metrics as it relates to revenues, wage to revenue ratios, transactions and transaction values, and production. The Manager In Training is a member of the Quality Team.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Follows safety policies and procedures ensuring maximum security and protection of all customers and company assets.
2. Assists with meeting and exceeding all external safety compliance regulations with zero OSHA recordable incidents.
3. Assists with meeting or exceeding all retail metrics goals as it relates to revenues, wage to revenue ratios (32% or less), production and transaction / transaction values.
4. Achieves monthly sales goals and production goals under the direction of the District Retail Manager and assigned Store Manager.
5. Provides guidance to store team members, including hiring and training, providing performance feedback, and coaching and mentoring to optimize team members’ performance and development.
6. Conducts training for team members and ensures all new hire job specific training and orientation is completed within first two weeks of employment.
7. Proactively interviews and maintains staffing levels no less than 90% of established goals.
8. Assists with overseeing POS functions and transactions including sales, refunds, audits, voids, correct pricing, inventory control, and responding to customers. Also responsible for register cash fund including deposits, store change fund, counts petty cash, and accounting for overages and shortages.
9. Ensures necessary record keeping, daily reports, and reporting of money, sales, donations, labor hours and production to the District Retail Manager and assigned Store Manager.
10. Ensures maximum customer satisfaction. Sets high standards for customer service, resolves customer issues or complaints, and assists with implementing initiatives to enhance customer satisfaction.
11. Works cooperatively with all consumers, co-workers, and team members to promote the achievement of the company mission. Maintains strict confidentiality of all sensitive information concerning consumers and/or employees.
12. Completes and provides action plans and hands-on training based on the development of goals and objectives to ensure their continued professional growth.
13. Effectively uses technology to communicate and perform job functions (i.e. scheduling tools). Provides guidance and assistance in implementing new processes, systems, or initiatives.
14. Trains team members in Loss Prevention techniques and the appropriate use and understanding of the Crisis Communication Plan. Ensures all alarm calls are responded to in a timely manner.
15. Performs all other job duties as assigned.
EDUCATION/EXPERIENCE
At least three years of experience working in a retail environment. Associate’s degree in a related field is preferred. An equivalent combination of education and experience may be considered.
SKILLS/ABILITIES
- Demonstrated computer skills, and proficiency with Microsoft Office Suite applications or comparable software program
- Excellent verbal and written communication skills
- Excellent interpersonal skills with the ability to interact effectively with a diverse constituent population including customers, donors, team members and management
- Strong people management skills with the ability to lead, motivate and train direct reports
- Strong analytical, problem-solving and decision-making abilities
- Demonstrated ability to take initiative and exercise sound judgement at all times
- Demonstrated ability to work independently and in a team environment
- Demonstrated ability to handle challenging situations with diplomacy and sensitivity
- Strong organizational and multi-tasking skills with the ability to adapt to changes in priorities and work environments
- Willingness to travel and work in different locations as required
- Ability to work a varied schedule based on business needs
- Must have a valid driver’s license