What are the responsibilities and job description for the Health/Human Services Case Manager I position at Goodwill of Delaware and Delaware County?
NOW HIRING
Health/Human Services Case Manager I
DHSS Division of Social Services – Blue Hen Corporate Center, 655 Bay Road, Dover, DE 19901
Dover, DE • $17.50/Hour • Full-Time
Staffing Assignment through Goodwill® Staffing Services
The Delaware Division of Social Services (DSS) helps Delawareans access food assistance, Medicaid, cash assistance, and other vital benefits. We're looking for an organized, dependable Health/Human Services Case Manager I to join our team at the Blue Hen Corporate Center in Dover, supporting the daily workflow that keeps applications, casework, and communication moving efficiently across the unit.
What You'll Do
Behind every benefits application is a Delaware family or individual counting on a timely, accurate process. As a Health/Human Services Case Manager I, you'll help keep that process running smoothly — screening applications, routing calls, managing logs, and coordinating case files so caseworkers can focus on the people they serve. It's detail-oriented work that has a direct, meaningful impact on the community.
Location
655 Bay Road, Dover, DE
Pay Rate
$17.50 per hour
⏰ Hours
Full-Time, Mon–Fri
️ Type
Case Manager I
This is a state set-aside position. People with disabilities are encouraged to apply.
Health/Human Services Case Manager I
DHSS Division of Social Services – Blue Hen Corporate Center, 655 Bay Road, Dover, DE 19901
Dover, DE • $17.50/Hour • Full-Time
Staffing Assignment through Goodwill® Staffing Services
The Delaware Division of Social Services (DSS) helps Delawareans access food assistance, Medicaid, cash assistance, and other vital benefits. We're looking for an organized, dependable Health/Human Services Case Manager I to join our team at the Blue Hen Corporate Center in Dover, supporting the daily workflow that keeps applications, casework, and communication moving efficiently across the unit.
What You'll Do
- Pull the daily applications received list from the DSS eligibility system.
- Screen and assign daily applications received.
- Generate daily assignment logs.
- Create and update records in the application tracking system.
- Retrieve faxes and distribute them to the assigned worker.
- Prepare and process documents for and through the Document Imaging System.
- Sort, date stamp, and process incoming, homeless, and returned mail for the team, and distribute accordingly.
- Answer the telephone, screen calls, refer to the appropriate worker/POD or agency, and take messages.
- Photocopy, date stamp, and distribute information as requested.
- Mail applications as appropriate, noting the date sent.
- Maintain forms and supplies for efficient unit operation.
- Coordinate case transfers to other DSS locations or the DIS case file.
- Maintain logs and process requests for cases from ARMS, other units, and Quality Control, including audits.
- Experience in administrative, clerical, or human services casework preferred.
- Strong organizational skills and attention to detail for accurate records and logs.
- Comfort using multiple systems and databases for daily casework.
- Clear phone and communication skills for screening and directing calls.
- Ability to manage multiple daily tasks — mail, faxes, logs, and case transfers — efficiently.
- Dependability and punctuality; good time management habits.
- Ability to follow DSS office procedures and maintain an organized workspace.
- $17.50 per hour.
- Competitive benefits
- Full-time hours with a consistent Monday–Friday schedule.
- Meaningful work supporting Delawareans access needed services.
- A supportive, mission-driven team environment.
Behind every benefits application is a Delaware family or individual counting on a timely, accurate process. As a Health/Human Services Case Manager I, you'll help keep that process running smoothly — screening applications, routing calls, managing logs, and coordinating case files so caseworkers can focus on the people they serve. It's detail-oriented work that has a direct, meaningful impact on the community.
Location
655 Bay Road, Dover, DE
Pay Rate
$17.50 per hour
⏰ Hours
Full-Time, Mon–Fri
️ Type
Case Manager I
This is a state set-aside position. People with disabilities are encouraged to apply.
Salary : $18