Leave of Absence Coordinator

Position Description:

Responsible for administration and support tasks related to the Leave of Absence (LOA) programs, including family medical leaves (FMLA), non-medical leaves, American’s with Disabilities (ADA) and state leave laws for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Provides excellent customer service to Team Members, Leaders and Human Resources team. Our corporate office is located at 2626 W. Beryl Ave. Phoenix, AZ 85021.

Essential Duties and Responsibilities:

• First point of contact for the Leave of Absence Department; answers phone calls through the LOA phone line and responsible for managing the Ticketing system (Leave of Absence management request system).
• Responds to Team Member’s requests regarding accommodation and eligibility for LOA received by the HR Leaves Department, assigns cases to the Leave & Accommodation Partner, Sr. Leave Administrator, and or Manager, Leave Administration when necessary. Provides information for short-term and long-term disability benefits when requested.
• Completes Team Member intakes regarding a Leave of Absence or accommodation.
• Manages HRIS tickets, uploads documents, responding, re-assigning to Leave Partners, completes intakes related to HRIS requests received, and closes requests as needed within department service level agreements (SLA).
• Ability to manage high call and email volume.
• Monitors, audits, and enters sick and vacation pay for Team Members during LOA, ensures hours are properly recorded in the timekeeping system for each pay period.
• Runs reports for Payroll and Benefits Teams to ensure medical benefits are reinstated.
• Builds relationships with Team Members and Leaders, and acts as a point of contact for our HR Leaves Department.
• Demonstrates best-in-class customer service; builds relationships internally and collaborates effectively on cross-functional teams.
• Maintains strict confidentiality and business logic.
• Backs-up other Team Members, as needed.
• Contributes to building a cohesive work environment by working together as a team.
• Escalates any compliance or risk issues and concerns to Leave & Accommodation Partner, Sr. Leave Administrator, and or Manager, Leave Administration.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or GED required.
• 6 months of Human Resources experience or 1 year of related experience, preferred.
• Bilingual in English and Spanish, preferred.
• Proficient in MS Office including Outlook, Word, and Excel.
• Excellent written and verbal communication skills.
• Ability to pay attention to detail and ensure accuracy.
• Demonstrated ability to explain difficult issues and information clearly, ensuring communication is understood.
• Must have the ability to multi-task, solve problems, and meet deadlines as well as strong organizational skills and the ability to work in a fast-paced environment.
• Knowledge of laws and regulations regarding LOA including HIPAA, FMLA, ADA, PWFA, SAMHSA, FLSA and Wage and Hour Law.
• Ability to demonstrate objectivity in decision-making and the ability to maintain confidentiality of all Team Member information.
• Ability to remain compliant with our policies, processes, and legal guidelines.
• Ability to pass a background check and drug screen, where applicable for position.