Goodwill Maine Mall Retail Store Manager

Job Details

Description

Lead the Future of Thrift — with PURPOSE.

Goodwill is on the lookout for a passionate, people-centered leader to guide our flagship retail store into a new era. This is more than a leadership role — it’s a chance to shape the future of sustainable shopping, inspire a dedicated team, and make a real impact in our community. If you thrive on energy, innovation, and purpose, this is where you belong.

Location: South Portland, ME (Maine Mall Road)

Pay: 66K D.O.E plus a yearly bonus incentive up to 20% of your salary! - Store success equals your success!!

Job Summary

The Store Manager, reporting to the Regional Director of Store Operations, plans and leads the efficient operation of the assigned retail store and donation center to achieve the triple bottom line objectives: integrating social, economic and environmental goals into thinking, planning and action. The Store Manager, acting within the scope of Goodwill Northern New England’s Citizenship Behaviors, drives operational excellence through a relentless commitment to people development and continuous improvement.

Key Responsibilities

• Team Leadership: Recruit, train, and manage a team of employees, fostering a positive and productive work environment. Set performance expectations, provide coaching and feedback, and promote staff development.
• Customer Service: Ensure customers receive excellent service by setting and maintaining high customer interactions, merchandising, and store cleanliness standards.
• Inventory Management: Oversee inventory control, including pricing, stocking, and rotation of merchandise to maximize sales and minimize waste.
• Sales Growth: Develop and implement strategies to drive sales growth, including merchandising displays, promotions, and customer engagement initiatives.
• Financial Management: Manage store budgets and financial performance, monitoring expenses and revenue to achieve budget targets.
• Quality Control: Maintain merchandise quality standards and ensure all items meet Goodwill's quality guidelines.
• Compliance: Ensure compliance with all Goodwill policies, as well as federal, state, and local laws and regulations.
• Community Engagement: Represent Goodwill in the local community, building positive relationships with customers, donors, and community partners.
  
  

Minimum Qualifications

• Comfort with technology and reporting databases Proficient in retail management systems including POS, inventory tracking, and workforce scheduling tools.
• Accountable for achieving KPI including revenue, expense, inventory shrinkage
• Proven success growing operations for business area generating 2 million dollars
• Process improvement experience to maximize efficiencies and customer experience
• Ensure high standards of customer service, addressing complaints and resolving issues effectively.
• Complex operations with multiple workstreams and priorities
• Proven experience coaching and developing others
• Comfort leading a diverse employee population to support a workplace of high trust and engagement
• Develop and implement strategies to drive sales growth and increase profitability
• Ability to analyze and leverage data and metrics to drive business decisions
• Familiarity with retail point-of-sale systems and inventory tracking software. Ability to work a flexible schedule based on business needs, including evenings and weekends.
• 3 years of leadership experience in complex business operation
• Valid Driver’s License with a safe driving record and insurance meeting agency standards required
  
  

Preferred Qualifications

• Associate’s degree strongly preferred
• Oversight 60 of employees including scheduling & payroll management
• Prior multi-unit retail experience strongly preferred but not required
• Experience working with diverse and inclusive teams.
• Passion for sustainability and Goodwill's mission of creating opportunities for people with diverse challenges.
  
  

In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:

• Medical, Dental, and Vision Insurance
• 403(b) retirement plan with Employer Match
• Employer Paid Short & Long Term Disability
• Employer-paid Life Insurance
• Generous Paid Time Off Plan
• Paid Holidays
• 50% Employee discount at Goodwill stores in ME, NH & VT
• Exceptional career growth opportunities
• Discount on personal cell phone plans
• Local community discounts
• Caring coworkers/team that supports you!
  
  

Goodwill NNE also offers private “life navigation” services to anyone who wants it; that might include free counseling and other services. Our Employee Life Navigators have quietly helped many employees with difficult life circumstances so they can move toward personal stability. All employees have free access to telehealth services — whether you or your family member has a sore throat or wants support with mental health.