What are the responsibilities and job description for the Retail Store Team Lead position at Goodwill Northern Michigan?
Description
The Retail Team Lead supports retail store management in maintaining a high standard of customer service, well-trained employees, and sales and production through assisting in the day-to-day operations of the Goodwill Store.
Essential Functions
Education, Licenses, Certifications and Experience:
The Retail Team Lead supports retail store management in maintaining a high standard of customer service, well-trained employees, and sales and production through assisting in the day-to-day operations of the Goodwill Store.
Essential Functions
- Review and approve payroll.
- Communicate attendance to store management team.
- Cash handling and reconciliation.
- Coaches retail team members.
- Receive and process donations.
- Operate and supervise the operation of forklifts, pallet jacks, trash compactors.
- Operate and supervise the operation of a point-of-sale system.
- Reliable transportation for bank deposits and emergency call ins.
- Support the mission and vision of Goodwill Industries of Northern Michigan.
- Perform work in a safe manner by observing all Goodwill safety policies and procedures.
- Interact with all Goodwill team members, clients, and customers in a professional manner.
- Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
- Support management in the efficient operation of retail operations.
- Ensure a high level of customer service for customers and donors.
- Support the development and supervision of a well-trained, versatile staff which includes retail sales associates and donation attendants.
- Oversee volunteers.
- Ensure that donations are sorted and tagged according to guidelines and merchandised appropriately and efficiently.
- Coach staff in a consistent and positive manner.
- Assist in achieving sales and productions goals.
- Maintain appropriate use of available space and merchandise.
- Maintain and improve retail operations conducive for a safe, clean, and orderly work environment.
- Ensure that all security and safety measures are followed at all times.
- Attend required trainings and management meetings.
- Communicate and adhere to all agency policies and procedures.
- Open and close the store, including adhering to opening and closing procedures, balancing daily revenues, and maintaining all administrative duties.
- Other duties as assigned by manager.
Education, Licenses, Certifications and Experience:
- High School graduate or GED.
- Previous retail management experience preferred.
- Current valid driver’s license without restrictions.
- Operation of forklift, pallet jack, trash compactor required, or ability to learn.
- Excellent reading, writing, and math skills to accurately complete all transactions and documentation.
- Above average verbal communication skills to effectively communicate with all departments in the store, administration, customers, staff, and people with disabilities.
- Proven ability to supervise people.
- Good working knowledge of computers and Microsoft Outlook, Word and Excel.
- Ability to plan, organize, and implement operational needs.
- Excellent multitasking skills with the ability to prioritize tasks throughout the workday.
- Must have an eye for detail and the ability to make quick and sound decisions.
- Ability to work independently, with little to no supervision.
- Ability to freely access all areas of the store including sales floor, stock area, and register area.
- Ability to operate and use all equipment necessary to run store.
- Must be able to work varied hours and days as business dictates.
- Stands and walks for most of the workday.
- Routinely bends, stoops, pushes, pulls, reaches, kneels, twists, turns throughout the day.
- Ability to lift up to 50 pounds. May be required to exert 150 – 300 pounds of force.
- Works in an environment with occasional high stress, and short deadlines, sometimes requiring overtime.