Manager, Goodwill Inn

Description

This position is responsible for leading the Goodwill Inn Emergency Shelter, a housing-focused 24 hr, 7 days a week, 365 days a year facility. This includes ensuring the shelter’s smooth, safe, and efficient operations, and the delivery of comprehensive care and support to shelter clients. The Inn Manager will oversee and manage a team of Human Service Workers (HSWs) and will work to maintain a safe, organized, and functional environment for staff and clients while ensuring compliance with policies and procedures.

Essential Functions

• Ensure safe shelter and work environment for staff and clients at 24/7 Emergency Shelter.
• Train, coach, and supervise Goodwill Inn staff.
• Develop, implement and ensure adherence to policies and procedures for Housing-Focused, Low-Barrier shelter operations.
  
  

Primary Responsibilities

• Support the mission and vision of Goodwill Industries of Northern Michigan.
• Perform work in a safe manner observing all Goodwill safety policies/procedures.
• Perform duties and interact with all Goodwill team members, clients, and customers in a professional manner.
• Respect the diversity of others including, but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
• Maintain a safe, dignified and respectful environment for all Goodwill clients, visitors and staff.
• Develop, implement and ensure adherence to policies and procedures for Housing-Focused, Low-Barrier shelter operations.
• Enforce with compassion Goodwill Inn best practices.
• Ensure shelter bed utilization is at highest possible rate.
• Communicate clearly expectations for staff and clients.
• Coach and supervise Human Service Workers (HSWs), including overseeing and conducting recruitment and hiring, ongoing training, performance evaluations, wage recommendations, disciplinary reports and dismissals.
• In coordination with Housing Director, oversee HSW trainings and certifications including general duties and job functions, HMIS operations, trauma-informed care, and Goodwill policies and procedures:
• Model best practices in HSW behavior and duty execution.
• Manage all disciplinary matter with staff related to client- facing behavior.
• Oversee development of a weekly schedule for complete HSW shift coverage.
• Ensure accurate and complete client documentation.
• Maintain up-to-date training manuals, safety inspections and other materials related to operating the Goodwill Inn.
• Ensure staff trainings to equip all shelter staff with necessary skills to fulfill their roles in areas such as:
• Trauma-Informed Care.
• De-escalation tech.
• Housing focused shelter services, including document preparedness and application completion.
• Oversee engaging, orientation, support and supervision of Housing Volunteers.
• Provide after-hours on-call support as needed for shelter staff.
• Oversee and ensure Grievance process is completed correctly and mediate and resolve client and staff disputes.
• Oversee property and plant of the Goodwill Inn.
• Oversee the cleanliness and safety of the physical facility, building and grounds.
• In partnership with Facilities team and Assistant Manager, ensure the completion of all necessary maintenance of Inn building and property.
• Oversee ordering Inn supplies and staying within the Inn’s budget.
• Assist in financial and program reporting.
• Participate in the development and execution of the Housing Program Budget.
• Oversee Completion of bi-weekly payroll and time reporting.
• Ensure proper attendance records for clients is maintained and documented.
• Oversee and maintain up-to-date record keeping for inspections required both internally and by other organizations such as the CARF, Salvation Army, Veteran’s Administration, Fire Marshall, etc.
• Work closely with Housing & Homeless Services Coordinator and Team Leads to input accurate information into HMIS and keep data compliant.
• Be an active part of the Housing and Homeless Services leadership team.
• Develop and/or maintain partnership programs in collaboration with partner agencies
• Other duties as assigned.
  
  

Reports to: Director of Housing and Homeless Services

Supervises: Assistant Manager, Team Leads and Human Services Workers

Requirements

Education, Licenses, Certifications and Experience:

• High school diploma required.
• Minimum 2 years of Management experience required
• 2-3 years’ experience working with people experiencing homelessness.
• Bachelor’s in Social Work or related Human Services field preferred.
  
  

Knowledge, Skills And Abilities

• Familiarity with local human service providers and other community resources and agencies.
• Ability to use good judgement to make complex decisions.
• Strong ability to hold people accountable to set procedures.
• Team-Oriented.
• Strong working knowledge of housing-focused shelter principles and practices.
• Strong verbal and written communications skills.
• Strong computer skills in excel, Microsoft word, etc.
• The ability to multi-task.
• Knowledge of and sensitivity to persons with disabilities or who are disadvantaged.
• Previous experience working with the homeless population is preferred and knowledge of treatment issues related to homeless populations.
  
  

Physical Requirements

• Standing, lifting, carrying, pushing, bending, kneeling, reaching, walking, hearing, seeing, twisting, turning and repetitive movement.
• Ability to do medium lifting, 20-30 pounds, and occasional heavy lifting.
• Must be available for flexible scheduling, including shifts that may range from early morning to late night, based on needs.