Human Service Worker

The Human Service Worker, or HSW, is responsible for conducting the day-to-day operations of the Goodwill Inn.

Essential Functions:

• Executing the day-to-day operational functions associated with a low-barrier, housing-focused emergency shelter.
• Supporting clients with needs at the Goodwill Inn.
• Answering phones, emails, preparing documents and entering case notes into HMIS.

Primary Responsibilities/ Essential Functions:

• Support the mission and vision of Goodwill Industries of Northern Michigan.
• Perform work in a safe manner by observing all Goodwill safety policies and procedures.
• Interact with all Goodwill team members, clients, and customers in a professional manner.
• Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
• Ensure the confidentiality of all persons served.
• Provide a safe, dignified, and respectful environment for all persons served.
• Knowledge and understanding of Goodwill Inn’s policies and procedures as trained and outlined in Client Services Policies and training materials.
• Knowledge of emergency procedures to safely evacuate the building for emergencies or to move guests to a designated safe area according to established procedures as indicated in other emergencies.
• Responsible for maintaining the cleanliness and safety of physical facility and grounds.
• Ensure compliance with Goodwill Inn’s guest expectations, working alongside guests to meet the set expectations.
• Responsible for intake process and exit of guests.
• Responsible for the accurate records of daily events data collection and HMIS data entry.
• Provide support and information to guests.
• Responsible for the safety of all guests and visitors and compliance with Inn policies.
• Ensure accurate guest sign-in records.
• Provide community resource information as needed.
• Monitor incoming and outgoing guests and visitors to the shelter.
• Accept donations from the community and document donations; issue receipts as required.
• Provide Inter-agency communication as necessary to secure emergency lodging or assistance for those who must be turned away when the shelter is at capacity.
• Assist or attend to an ill or injured person within certification guidelines after summoning professional 911 emergency medical care.
• Follow all procedures for documentation of any injury or incident.
• Attend trainings and staff meetings as scheduled.
• Other duties as assigned by the Management Staff.

Education, Licenses, Certifications and Experience:

• High School Diploma or GED required; some college in human services field preferred.
• Some post-secondary education in human services field preferred.

Knowledge, Skills and Abilities:

• Effective communication skills, both verbal and written.
• Knowledge and understanding of circumstances and issues of homelessness.
• Previous experience in counseling, human services, housing, substance abuse and/or job placement preferred.
• Good phone etiquette, able to type 30wpm and basic computer knowledge.
• Able to multitask.

Physical & Other Requirements:

• Standing, lifting, carrying, pushing, bending, kneeling, reaching, walking, walking on uneven surfaces, hearing, seeing, twisting, turning and repetitive movement.
• Ability to do medium lifting, 20-30 pounds, and occasional heavy lifting.
• On call 24/7 on a rotational or as needed basis.
• Able to sit, stand, work at a computer, bend, kneel, twist.