Senior Learning Consultant

Who We Are: 

Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin.  We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers. Together, we bring our values to life, power our mission of elevating people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.  

What You’ll Get To Do: 

• Designs effective and innovative instructional materials and assessments to support required education and development strategy.   

• Engages in instructional design process and best practices to ensure the quality and consistency of educational materials. 

• Conducts learning gap analysis, to determine and understand organizational needs, objectives and/or desired outcomes.   

• Partners in educational design process with both internal and external key stakeholders to develop and enhance learning content.   

• Collaborates with subject matter experts to ensure that learning solutions enable team members to successfully learn new concepts, processes, workflows, procedures, etc.  

• Develops, implements, evaluates, and improves initial and ongoing competency framework and processes.  

• Conducts learning needs assessments and determines plans to address process changes, high-risk/low volume or problem-prone areas, and regulatory or accreditation requirements.   

• Leads and mentors others in the assessment, development, design, implementation and evaluation of educational offerings. 

• Plans and implements a comprehensive evaluation process designed to monitor and adjust educational programming and outcomes reporting.  

• Fosters continuous improvement and innovation in learning programs, including the periodic review and refresh of curriculum materials across programs and delivery methods.  

• Provides feedback to peers in a constructive manner and keeps information confidential.   

• Other duties as assigned.

What We Need From You: 

• Bachelor’s degree in related field preferred.  

• 3 years of experience in education, training, and development preferred.  

• Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.  

• Excellent communication, customer service and attention to detail.    

• At least an intermediate level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.  

• Develops and maintains relevant professional skills and knowledge.  

• A valid driver’s license with an acceptable driving record and the ability to travel to other locations are required. 

Work Environment: 

The physical demands described here are representative of those that must be met by a team member to successfully perform the key functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Work is performed primarily in a standard office environment with extensive team member contact and frequent interruptions.     

• Primary function requires sufficient physical ability and mobility to work in an office setting; to sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull light to moderate amounts of weight.     

• Operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard, mouse, and scanner.     

• Verbally communicate to exchange information.