Business Office Clerk

GENERAL CHARGE:

            Goodwill Retirement Community is committed to provide for each resident the assistance and support which will help that resident to achieve and maintain the highest possible level of well-being and functioning.  So that we may fulfill our commitment to each resident every employee is required to abide by specified Work Principles and Performance Expectations.  Every employee is also expected to be fully aware of the information presented in Disclosure of Physical Requirements and Environmental Conditions and to make every effort to act accordingly while working at Goodwill.

            This job description is not a contract, express or implied, guaranteeing employment for any specific duration.  Although we hope that your employment relationship with us will be long-term, either you or the company may terminate this relationship at any time, for any reason, with or without cause or notice.  This job description in no way limits the authority of the Board of Directors to make amendments, corrections, additions, or deletions from these policies.

                                                           WORK PRINCIPLES

            Every employee is expected to abide by all the specified work principles at all times.  Violation of these principles will result in disciplinary action applied in accordance with the policies of Goodwill Retirement Community ranging from verbal reprimand to immediate termination.  The employee must:           

1. Exhibit a strong commitment to excellence in every aspect of providing excellent care to the residents of Goodwill Retirement Community by word and deed and by participating fully in such mandatory In-service Education and Training programs, Quality Assurance programs, and other improvement activities as may be conducted by Goodwill Retirement Community.
2. Exert every effort at all times to assist and support each resident, maintaining the dignity and independence of the resident to the highest degree possible and maintaining the confidentiality of the resident and his or her records in every respect.
3. Treat every resident, family member, member of the public, and member of the staff with respect and dignity.
4. Obtain and maintain any and all required certification and/or licensure from the appropriate agency.
5. If a regularly scheduled employee, make himself or herself available to work a scheduled on an on-going basis.

1. Report to work on the day and at the time indicated on the posted work schedule in accordance with the policies and procedures on employee attendance, tardiness and absenteeism.
2. Report to work dressed appropriately for the work assignment in accordance with the policy and procedures on employee attire.
3. Remain at the workstation throughout the tour of duty except when excused or sent by the supervisor to another location.
4. Take breaks and meal times in accordance with the policies and procedures on breaks and meal times.
5. Willingly cooperate with supervisors and with coworkers in the performance of his or her duties, complying with all appropriate standards and practices of the discipline and complying with all Goodwill Retirement Community rules, procedures, and policies at all times.
6. Encourage professionalism, mutual respect, and teamwork among fellow workers in order to achieve excellence of service; and work to maintain a positive atmosphere and attitude at all times in Goodwill Retirement Community, refraining from any activity, which encourages the development of a negative atmosphere or attitude.
7. Recognize problems, which interfere with excellent care, handling them in an open, honest fashion and through appropriate channels.

                                               PERFORMANCE EXPECTATIONS

                        The Business Office Manager is required to perform each of the following responsibilities to a performance level set by the immediate supervisor with input from the employee.  Both the employee and the supervisor monitor the employee's performance level for the purpose of improving performance and evaluating the contributions of the employee to the care of residents and to the overall operation of Goodwill Retirement Community.

Essential Functions and Marginal Functions

            Essential functions of a job classification are those functions which are performed very frequently, which require a high level of skill, which require licensure or certification, which cannot be assigned to others because of the unavailability of staff, or which are highly relevant to the nature of the job itself.  Marginal functions are those, which can be performed by another person without significant limitations such as those posed by the essential functions.

            Because of the nature of the nursing home industry few functions can be described as marginal.  Goodwill Retirement Community, however, intends to make reasonable accommodations for those who have difficulty in performing a particular task unless such accommodations place undue burdens on the other staff members, residents, or Goodwill Retirement Community.

Essential Functions:

The Business Office Clerk will:

1. Maintain Resident trust funds in accordance with State and Federal regulations.
2. Oversee the reception of yearly reports (ex. Social Security, Black Lung, pensions), completion, and return to appropriate agency.  Oversee the creation of annual payee and guardianship reports for Goodwill Retirement Community residents.
3. Bill for and maintain records of accounts receivable.
4. Bill and maintain records including accounts receivable for physicians and nurse practioners.
5. Oversee the review of accounts receivable month end ledger and the re-billing of uncollected amounts for Medicare, Medicaid, secondary insurances, physicians, nurse practioners, and private pay amounts.
6. Oversee the creation and maintenance of payment tracking logs for Medicare, Medicaid, insurances, and private payees and, where possible, the recording of the primary contact, phone number, any billing deadlines and requirements, and a chronological summary of discussions held.
7. Prepare reports for Board of Directors meeting.
8. Maintain resident’s records and files for Goodwill Retirement Community.
9. Perform, assist, and encourage residents and/or their families to make timely application for necessary certification and re-certification for Medicaid.
10. Compile and file timely Medicaid reports with the State of Maryland.
11. Oversee the creation and maintenance of Medicaid and Medicare logs for cost reporting purposes.
12. Oversee the reconciliation of the cost of care on Medicaid residents.
13. Post entries to and maintain general ledger.
14. Conduct timely and appropriate notification to Goodwill Retirement Community residents of their hospital stays and Medicare usage.
15. Maintain the petty cash box and vending machines inventory.
16. Supply and record information for cost reports, income tax reports and Annual Corporation meeting.
17. Oversee the reconciliation of bank statements.
18. Check, total, and maintain census reports.
19. File appropriate Hospice forms.
20. Safeguard non-public information.

Marginal Functions:

1. Perform such other responsibilities as may be assigned by the Chief Executive Officer, Chief Financial Officer, Chief Human Resources Officer, Administrator or their designees from time to time.

DISCLOSURE OF PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

            The physical requirements and environmental conditions associated with each job classification are disclosed to each employee of Goodwill Retirement Community upon employment and annually thereafter.  The employee is well advised to be aware of the physical demands and environmental conditions under which he or she works and to take sensible precautions at all times to avoid accidents.

            Most accidents are preventable; they often result from employee inattention to the physical requirements of the job and the environmental conditions under which tasks will be performed.  Goodwill is committed to disclose physical requirements and environmental conditions to employees and to teach employees how to work safely within those requirements and conditions.  The employee must do his or her part to learn and then to engage in practices, which ensure safety for all.  These practices include the use of appropriate body mechanics in all areas of work.

            Goodwill Retirement Community complies with the requirements of the Occupational Safety and Health Administration rule at 29 CFR Part 1910.1030, Occupational Exposure to Blood borne Pathogens; Final Rule.  This rule, which applies to all occupational exposure to blood or other potentially infectious materials, requires us to make available to each employee a current copy of our Exposure Control Plan.  The degree of exposure of an employee in this job classification to blood borne pathogens is defined in the Exposure Control Plan.  It is also reproduced below.

Physical Requirements

Administrative Department personnel must have the physical ability to:

1. Lift and/or carry light objects such as reports, notebooks, files, paper reams, ranging from less than 10 pounds to 50 pounds without assistance.
2. Stand, stoop, squat, bend, reach to floor level, reach to up to 6 feet above floor level, and walk up to 8 hours per shift with infrequent rest periods.

Environmental Conditions:  Exposure Determination

            The Administrator of Goodwill Retirement Community has made the following determination with respect to the exposure of Administrative department employees to blood borne pathogens:

                        Exposure may occur when the Administrative Personnel come in contact with potentially infectious body fluids or secretions if physical contact occurs.

Other Environmental Conditions

Administrative department personnel may be exposed to:

1. The chemical compounds of office supplies including printer toners.
2. Hazardous chemicals such as disinfectants, cleansers, and soap.
3. Potential bruises, scratches, and hits due to the unpredictable behavior of some residents.
4. Occasional loud and unpleasant noises due to the unpredictable behavior of some residents.
5. Unpleasant odors.
6. Potential unkind remarks at times from residents, family members, or visitors.

Salary : $16 - $24