District Manager, Retail Operations F/T

SUMMARY

Under general supervision of the Vice President, Retail Operations. Oversee operations of new and existing retail stores and ADCs, as assigned by Vice President, Retail Operations, by spending the necessary time in each store to achieve the goals set forth. Ensure policies and procedures are being followed consistently throughout the division and that staff training needs are being met.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Merchandising:

Supervise the display of merchandise, store layout, promotion, stock, rotation and sale of goods through store managers at each location to insure uniform, effective and efficient retailing operations and achieve the maximum sales per square foot.

Insure that inventories of all sales and storage areas are completed by responsible store managers in a timely and accurate manner.

Insure that window displays are neat, orderly and present a positive Goodwill image. Insure that displays are changed as necessary.

Insure that visual displays are set up in a way to encourage multiple sales.

Insure that all stores have common signs on racks and graphics in windows, as required. Insure that return policies are clearly posted, and informational signs regarding Center programs and services are clearly displayed.

Operations:

Make regular visits to each store location to follow the progress of work and to direct, assist and instruct staff as to their methods, procedures and standards of performance.

Insure the proper maintenance of facilities and store equipment. Report unusual problems or requirements to supervisor. Insure that good housekeeping practices, safety rules and regulations are enforced and carried out by employees, and that safe conditions exist for staff and customers.

Insure that staff are properly scheduled and assigned to provide effective coverage for store operations at all stores.

Identify potential problems and causes for inadequate production and sales and make recommendations for change. Insure that corrective action is taken by store managers, as directed.

Monitor, review and insure that proper documentation is completed regarding hires and terminations.

Monitor, review and insure that proper documentation is completed and action taken regarding employee performance problems and, as necessary, that disciplinary measures are initiated in conformance with policy and guidelines.

Establish goals with store managers and make recommendations for change to maximize profitability of each store.

Insure the provision of, arrange for and/or conduct new employee orientation and in-service training.

Insure the provision of, arrange for and/or conduct on-going training programs for staff on merchandising techniques, customer service, store security, supervisory matters and standard operating procedures.

Advise employees on and interpret Center policies.

Attend or participate in various administrative and departmental meetings to coordinate activities, resolve problems and to discuss inter-related procedures, responsibilities and services.

Develop, review and insure the maintenance of records, reports, statistical and other data to evaluate the program's effectiveness and efficiency and for compliance with various Center policies and governmental regulations.

Provide store coverage as necessary due to vacation schedules, terminations, etc.

Perform other related essential duties as directed by supervisor.

Marketing:

Solicit input from Store Managers and make recommendations regarding store sales and special promotions.

Insure that stores are adequately staffed and prepared for sales and major promotions.

Other Duties:

Employee will be included on Alarm Responder Roster for assigned store/location. Must respond upon notification from alarm monitoring company, in-person, to alarm calls that occur before/after typical hours of business operations. Employee must follow established procedures for responding to an alarm call and must have access to transportation to travel to/from store at such times. Employee must provide personal telephone and/or cell phone information in order to be available to receive alarm calls and must maintain ongoing phone service. Based on employment classification, employee will be paid in accordance with Agency Policy for time spent responding to alarm calls.

SUPERVISORY RESPONSIBILITIES

Manages up to 10 subordinate supervisors at Goodwill stores and donation centers who supervise approximately 150 employees. Responsible for the overall direction, coordination, operation and evaluation of the Goodwill Stores and donation centers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) plus additional specialized training in related field including a minimum of five years experience; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock. The noise level in the work environment is usually moderate.

Equal Opportunity Employer