What are the responsibilities and job description for the eCommerce Service Representative position at Goodwill Industries of West Michigan, Inc.?
Temporary - eCommerce Service Representative
This position is 40 hours a week, M-F (7a - 3:30p or 8a - 4:30p)
Primary Responsibility
This position is 40 hours a week, M-F (7a - 3:30p or 8a - 4:30p)
Primary Responsibility
- Responsible for online product representation and providing customer service for the E-Commerce department.
- Sort items to be posted for sale from donated goods.
- Scan books to be posted for sale from donated goods.
- Photograph and prepare written descriptions for online sales.
- Upload information to software/website used for online sales.
- Answer customer questions about the posted product.
- Pack and ship sold items.
- Refer customer issues to departmental management.
- Medium work, occasionally exerting up to 50 pounds of force and/or up to 25 pounds of lifting, frequent lifting up to 10 pounds, carrying, pushing, pulling, bending, climbing, reaching, handling, hearing, talking, seeing and repetitive movement.
- Inside generally 100%, however, may include outside work on occasion.
- Moderate emotional effort. The work environment is occasionally hectic with occasional high stress. Short deadlines require some overtime.
- High school diploma or equivalent preferred.
- A minimum of one (1) year of retail experience is required.
- Proficient in the use of computers and Microsoft Office suite.
- Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
- Demonstrate quality control and accuracy with product representation.
- Accurately process paperwork according to policies.
- Kaizen principles: follow the 5S Checklist, procedures, signage, and layout.
- Works under the direct supervision of the E-Commerce Manager.
- None