Supervisor I

Position Title: Supervisor I

Job Identification:
• Immediate Supervisor: Store Manager.
• EEOC Class: Sales Workers.
• FLSA Status: Non-Exempt.

Wage: $20.00 hourly.

Job Summary:
The Supervisor I will work as a sales associate in a retail environment as well as oversee and direct the daily activities, schedules, and assignments of employees in the absence of the Store Manager and Assistant Manager.

Supervisory Responsibilities:
• Manages the store in the absence of the Store Manager and the Assistant Store Manager.
• Oversees the daily workflow of the store.
• Assigns jobs and projects to staff to ensure that duties are completed safely and efficiently.

Duties/Responsibilities:
• Assists customers with questions or price discrepancies. Performs conflict resolution as needed.
• Operates electric cash register and ensures accurate transactions.
• Assists customers in locating various products, resolving complaints, or providing information.
• Maintains inventory of store merchandise.
• Stocks, displays and sells all types of merchandise.
• Prices and markdown merchandise properly.
• Maintains store security measures and takes appropriate actions on known and suspected theft.
• Enforces safety practices and procedures and prepares related reports.
• Maintains back room Kaizen process.
• Understands and supervises ticket rotation / price reductions.
• Handles funds properly as required for store operations.
• Audits and balances store petty cash and daily reports.
• Responsible for a neat, clean and organized store.
• Accepts permanent / temporary assignments in other locations at discretion of District Manager.
• Performs other related duties as assigned that would lead to successful operation of department, team, and/or mission.

Required Experience:

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background.

• Background check.

Required Skills/Abilities:
• Excellent verbal communication skills.
• Strong supervisory and leadership skills.
• Excellent verbal and written communication skills.
• Ability to speak/read/write proficient English.
• Basic mathematical skills, as needed to make change and give refunds.
• Punctual and dependable attendance.
• Excellent customer service, sales, and conflict resolution skills.
• Thorough understanding of stores procedures and policies.
• Excellent organizational skills and attention to detail.
• Ability to keep accurate records.
• Must be able to work any store hours (Saturday through Friday: 7:00am – 8:00pm.)
• Appropriate dress attire.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements:
• Must work in all weather conditions.
• Must be able to traverse warehouse to observe physical inventory.
• Prolonged periods standing (up to 8 hours.)
• Must be able to lift/pull/push up to 50 pounds at times.
• Ability to bend/squat/stoop.
• Good vision.
• Ability to perform repetitive movements over long periods of time.
• Free from drug and alcohol abuse.

Equipment, machines and tools used:
• Electronic cash register.
• Smart Safe.
• Computer and telephone.
• Charge Card terminal.
• Hand truck.
• Broom, dust mop, wet mop, water bucket.

Personal Protective Equipment Used – Assigned at orientation/as needed:
• Safety belt
• Face Mask
• Hand sanitizer (available at worksite)
• Disinfectant wipes (available at worksite)
• Gloves
• Goggles
Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.