District Manager

Job Identification:
• Immediate Supervisor: VP of Operations and Retail.
• EEOC Class: First/Mid Offs & Mgrs.
• FLSA Status: Exempt.

Salary: $70,000 to $80,000 anually

Maximum Range is provided as an example of the Wage/salary range for each position and its earning capacity given factors such as time in position, longevity with the company, education level, and performance experience. Newly entering employees should expect to enter at the minimum level.

Job Summary:
The District Manager oversees the operations and performance of multiple retail store locations to ensure exceptional customer service, strong sales performance, and operational excellence. This role provides leadership, direction, coaching, and development to Store Managers and store teams while promoting a positive, high-performing work environment.
The District Manager is responsible for ensuring the efficient operation of multiple Goodwill retail stores by hiring, training, supervising, and supporting store management teams. This position performs regular store visits and operational audits at each location to evaluate performance and ensure compliance with company policies, operational standards, and organizational expectations.

Please note that this position has a 180-day introductory period.

Supervisory Responsibilities:
• Recruit, hire, train, and develop Store Managers and key store personnel to ensure alignment with Goodwill’s mission and performance expectations.
• Provide ongoing coaching, guidance, and mentorship to Store Managers to optimize store performance, strengthen leadership skills, and support employee development.
• Ensure Store Managers meet or exceed sales, operational, and customer service objectives by providing regular feedback, performance evaluations, and targeted coaching.
• Conduct operational audits and regular store visits (minimum of two per month per location) to ensure compliance with company policies, procedures, and operational standards.
• Monitor store performance metrics, analyze results, and implement strategies to improve sales, operational efficiency, and overall store performance.
• Support Store Managers in addressing performance issues, administering corrective actions, and following company disciplinary procedures when necessary.
• Collaborate with Store Managers to optimize staffing, scheduling, and inventory management across all stores in the district.
• Promote a positive and high-performing work environment across all locations by modeling leadership behaviors, reinforcing company values, and recognizing employee achievements.
• Partner with Human Resources and the Vice President of Retail on all disciplinary actions initiated by Store Managers, reviewing forms and documentation prior to discussion with employees.
• Assist the Vice President of Operations and Retail with all new store openings, including hiring, onboarding, and training of new store staff.
• Conduct timely and constructive performance evaluations for Store Managers and key district personnel.

Duties/Responsibilities:
• Set goals to maximize store performance and develop the most effective merchandising systems, including merchandise floor plans, displays, and in-store promotions.
• Ensure the efficient and effective use of donated materials across all stores in the district.
• Oversee backroom production procedures and ensure operational efficiency at all district stores.
• Enforce safety practices and procedures and prepare required safety-related reports.
• Communicate any store security issues to Loss Prevention and report all store maintenance issues promptly through the work order management system.
• Monitor employee performance, identify opportunities for improvement, and facilitate actions to increase productivity and operational efficiency.
• Draft, submit, and present various performance and management reports to district leadership.
• Address customer needs and resolve issues promptly, ensuring positive and long-term customer relationships.
• Manage conflicts and resolve complaints regarding or within stores.
• Perform other related duties as assigned to ensure the successful operation of the district, team, and mission.

Required Skills/Abilities:
• Strong leadership and management skills with ability to motivate staff.
• Ability to plan, direct, supervise, train, and coordinate the work of store management teams.
• Excellent verbal and written communication skills.
• Ability to speak/read/write proficient English.
• Knowledge of cash registers and mathematical skills.
• Excellent customer service, sales, and conflict resolution skills.
• Ability to create and present ideas, reports, and budgets in various formats.
• Ability to work both independently and collaboratively.
• Works well under pressure and with deadlines; ability to multitask.
• Excellent time management skills with the ability to assign and delegate tasks.
• Excellent organizational skills and attention to detail.
• Honesty, integrity, reliability, punctuality.
• Appropriate dress attire.
• Thorough knowledge about company’s mission and services, and customer-related policies.
• Uphold compliance with all legal, health, and safety guidelines.
• Proficient with Microsoft Office Suite or related software.
• Occasional travel out of state or within our region.
• Able to work within the store hours Saturday through Friday, some nights, weekends and holidays.

Required Experience:
The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background. Individuals must have a valid driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record
• Valid driver license and insured/reliable vehicle.
• Background check.

Physical Requirements:
• Must work in all weather conditions.
• Must be able to traverse warehouse to observe physical inventory.
• Prolonged periods standing (up to 8 hours.)
• Must be able to lift/pull/push up to 50 pounds at times.
• Ability to bend/squat/stoop.
• Good vision.
• Ability to perform repetitive movements over long periods of time.
• Free from drug and alcohol abuse.

Equipment, machines and tools used:
• Laptop Computer, and telephone.
• Office Supplies.
• Electronic cash register/POS system, and credit card terminals.
• ROBarT System
• Smart safe.
• Hand truck.
• Broom, dust mop, wet mop, water bucket.

Personal Protective Equipment Used – Assigned at orientation/as needed:
• Safety belt & gloves

Note: The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Salary : $70,000 - $80,000