What are the responsibilities and job description for the Community & Workforce Development Team Lead Mission Mobile position at Goodwill Industries Of Upstate/Midlands South Carolina, Inc?
GENERAL RESPONSIBILITIES:
· Provide operational leadership for Career Navigators and Workforce Development staff.
· Ensure quality participant services, case management, and employment outcomes.
· Support Mission Mobile operations, Career Centers, and workforce initiatives.
· Maintain strong relationships with employers, referral agencies, and community partners.
· Demonstrate Goodwill's CARES values at all times.
SPECIFIC RESPONSIBILITIES:
1. Provide day-to-day supervision, coaching, and mentorship to Career Navigators and Workforce Development staff.
2. Coordinate Career Center staffing, coverage, and daily operations.
3. Maintain a participant caseload including assessments, employment plans, and follow-up services.
4. Facilitate Work Essentials, resume, interview, digital literacy, and career readiness workshops.
5. Ensure participant documentation, case notes, and required reports are completed accurately and timely.
6. Review participant files for quality assurance and program compliance.
7. Coordinate WIN Assessments and other workforce readiness assessments.
8. Develop and maintain employer relationships to identify employment, apprenticeship, OJT, and work-based learning opportunities.
9. Coordinate participant referrals, placements, and employment retention services.
10. Support apprenticeship participants through OJT monitoring, competency tracking, and employer communication.
11. Coordinate Mission Mobile staffing, event logistics, supplies, and Career Center outreach.
12. Drive and operate the Mission Mobile while ensuring vehicle inspections, maintenance reporting, and safety compliance.
13. Provide Career Center coverage as needed.
14. Serve as liaison with Vocational Rehabilitation, SC Works, WIOA, DSS, United Way, and other referral partners.
15. Monitor program outcomes, KPIs, and customer satisfaction metrics.
16. Assist leadership with staff training, onboarding, and continuous improvement initiatives.
17. Ensure compliance with Goodwill policies, HIPAA, grant requirements, and safety procedures.
18. Perform other duties as assigned.