Maintenance Technician

• Base Pay: Hourly

  
  

  Employee Type: Full-time Nonproduction

  Location: 2502 Melrose Ave NW, Roanoke, VA, 24017

  • Additional locations: Radford and Rocky Mount
  • Service Area: All Goodwill Industries of the Valleys locations

Responsibilities:

• Provide excellent customer service to employees, clients, visitors, and vendors.
• Plans and schedules general maintenance and repairs for designated facilities, systems, or equipment as directed by supervisor.
• Assist in obtaining quotes for various facility repair maintenance projects.
• Assists as directed in monitoring and supervising the work of local subcontractors.
• Responds to maintenance and mechanical emergencies as needed and requested.
• Insures proper grounds care and maintenance at each facility for professional appearance and presentation.
• Responsible for prompt and accurate record keeping and reporting. Monitors email for instruction from supervisor, responding promptly to maintenance request and closing out requests in LandPort software once completed.
• Adheres to federal, state, and local laws and regulations that apply to non-profit organizations as they apply to day-to-day operations.
• Adheres to agency safety policies and procedures.
• Attends conferences, seminars, and meetings to increase general knowledge and personal growth as requested by supervisor.
• Accomplishes all tasks as appropriately assigned or requested for successful completion of the mission of GIV.
• Must be willing and able to work additional hours, if necessary, to accomplish the responsibilities of this position.

General:

• Thorough knowledge of building maintenance and repair practices, including effective safety practices, standards, and techniques pertaining to facility maintenance operations. Considerable knowledge of plumbing, and electrical preferred.
• Ability to develop and adhere to schedules; concurrently manage a wide variety of projects; communicate effectively, both orally and in writing.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to draft routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference, and volume. Application of concepts of basic algebra and geometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.
• Ability to solve practical problems and deal with a variety of concrete variables and situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Ability to work effectively with minimal supervision.
• May be required to work after hours and holidays.
• Must be able to travel on an as-needed basis, staying overnight if required.

Qualifications:

• High school diploma or equivalent with a minimum of five years facility maintenance experience.
• Considerable knowledge of plumbing systems required.
• A valid driver’s license and the ability to provide proof of insurance is required to drive personal vehicle on company business. Additionally, an acceptable motor vehicle record based on Goodwill guidelines is required to drive a company vehicle or transport program participants.

Training and Experience:

• Successful completion of Goodwill training programs within the required period upon employment, covering various areas including orientation, compliance, emergency preparedness, and safety procedures.

Physical Requirements:

• Ability to stand, walk, sit, use hands, reach, climb, stoop, kneel, crawl, and hear effectively.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and adjustment ability.
• Capability to lift and/or move over 50 pounds.
• Occasional exposure to wet and humid conditions, outdoor weather extremes, moving mechanical parts, high places, fumes, airborne particles, and occasional risk of electrical shock.
• Comfortable and experienced working at heights using ladders and lifts.

What We Offer

• Professional Development & Career Growth: At Goodwill, we prioritize internal talent development. With access to training, leadership programs, educational assistance and clear career pathways, you’ll have the support to grow professionally while making a meaningful impact in your community.
• Make a Difference: This is more than a job—it’s an opportunity to help transform lives. By joining Goodwill, you contribute to a mission that empowers individuals, strengthens families, and inspires communities. Our vision is to eliminate poverty, and our purpose is to help people reach their fullest potential every day.
• Employee-Centered Culture: We value your dedication. At Goodwill, you'll thrive in a supportive environment where your contributions are recognized, and opportunities for growth are abundant.
• Community Impact: Join a purpose-driven organization making a real difference in lives and communities every day.
• Comprehensive Benefits Package: At Goodwill Industries of the Valleys, the well-being of our team members is a top priority. Full-time employees working 30 hours per week are eligible for benefits starting the first of the month following 30 days of employment. Coverage extends to your dependents, including your legal spouse, domestic partner, and children (up to age 26, or up to age 30 for health insurance with specific criteria).
• • Health Insurance Options: Choose from three medical plans through United Healthcare, with Goodwill contributing a portion of the premiums. Plans include preventive care, telehealth services, and prescription drug coverage.
  • Additional Benefits Include:
  • • Health Savings Account (HSA): Goodwill contributes $720 annually to your HSA.
    • Dental & Vision Insurance: Affordable plans through Delta Dental and EyeMed.
    • Retirement Savings: 403(b) retirement plan with up to a 3% employer match after three years of service.
    • Paid Time Off: Start accruing PTO on day one, with up to six weeks annually based on tenure.
    • Holidays: Enjoy up to 10 paid holidays annually, including a floating holiday.
    • Life and Disability Insurance: Basic coverage at no cost to you, with optional additional coverage available.
    • Employee Assistance Program (EAP): Access free, confidential counseling and support services for you and your household members.
    • Flexible Payroll Options: Choose between direct deposit or Pay Card for secure, convenient access to your pay.
    • Employee Discount: Up to 20% on store merchandise.
    
    

Equal Opportunity Statement:

Goodwill is an equal opportunity employer, and all applicants and employees shall be afforded equal opportunity in all aspects of employment without regard to race, sex, color, national origin, religion, age, veteran status, otherwise qualified persons with disabilities, or any other factor protected by law. If needed, please contact the Human Resources office for reasonable accommodation in completing this application.

About Us:

Founded over ninety years ago, Goodwill Industries of the Valleys is committed to eliminating poverty through our mission of empowering individuals, strengthening families, and inspiring communities. Our team members are at the heart of this mission, driving innovation and defining our organizational culture. Through a team-centered model, we are deeply connected to the communities we serve, enhancing our impact and fostering collaboration at all levels.

Empowering Individuals • Strengthening Families • Inspiring Communities