What are the responsibilities and job description for the Case Manager position at Goodwill Industries of the Southern Rivers?
Case Manager
Goodwill Industries of the Southern Rivers –Columbus, GA
Our Mission Department is currently seeking a Case Manager to support and join our Columbus Education and Training Center.
Goodwill Industries of the Southern Rivers, Inc.’s Case Manager responsibilities:
- Assists trainees in meeting their ISP (Individual Service Plans) goals by monitoring behavior, following a daily training schedule, actions, decision-making skills, communication skills, and completed work assignments
- Facilitates daily class sessions on essential characteristics of being a good worker and supports job retention, including (but not limited to): how to job search, resume writing, interviewing, job retention, career advancement, money management, organization, handling stress, and conflict resolution
- Completes intake paperwork before the client starts in training
- Generates a monthly progress report for individual clients
- Completes SOAP notes and case notes based on observations of trainees in a classroom and hands-on training environment
- Trains workforce development clients on daily responsibilities and hard skills in a variety of industries (retail, food service, customer service, janitorial, warehouse, and administrative)
- Provides clients with referrals to community resources outside of the Goodwill services
- Communicates with the referring caseworker/case manager to collaborate on the best action plan
- Maintains knowledge and understands curriculum task outlines
- Research the client’s diagnosis to plan for work accommodations properly
- Individualizes and varies training for non-traditional clients
- Attends resource fairs and events to promote services
- Explores technology to create work accommodations or maximize training for people with disabilities
- Other duties as assigned by the Education and Training Center Manager
Requirements:
- Bachelor’s degree from an accredited college in Counseling, Psychology, Social Work, Education, or a related field
- Minimum 4 years of progressive work-related experience
- Ability to think critically, evaluate, and make decisions without immediate supervision
- Be able to support the design, development, and implementation of new instructional programs
- Strong communication skills and ability to work with a diverse population
- Good driving record and a personal vehicle
- Master’s degree in Vocational Rehabilitation, Counseling, Psychology, Social Work, or an Education field; preferred
- Previous work experience in workforce development, occupational skills training, case management, or a related field
Goodwill Industries of the Southern Rivers, Inc. is committed to our mission of Developing People, Changing Lives, and Building Communities. We seek to empower people with skills and opportunities to live fulfilled lives. We achieve our mission and vision through our values of Honesty, Integrity, Respect, Excellence, and Service. At Goodwill Industries of the Southern Rivers, Inc., we strive to hire individuals who live by our values and believe in our mission.
We offer a competitive benefits package including:
- Salaried, Full-Time Position
- Medical, Dental, and Vision insurance
- A generous paid time off (PTO) plan
- 401 (k) with a company match
We maintain a drug-free workplace and perform pre-employment substance abuse testing. GoodwillSR is an equal opportunity employer.