WFS SSVF Case Manager Lead - Spokane, WA - Full-time/Hourly

Closes: 5/24/26 - Spokane, WA - Full-time/Hourly

Wage: $27-$28 DOE

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:
Provide Supportive Services to Veterans & their families (SSVF) in this grant-funded program. Provide case management services to Veterans to develop & execute Individual Housing Plans that enhance housing security to eligible participants through direct & indirect service provision in Goodwill & partner agencies. Oversee Case Manager & Case Manager Support positions. Must have valid driver license with personal auto insurance & pass background & driver record check.

Education &/or Experience:
Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.

Essential Duties & Responsibilities include the following:

• Must be able to evaluate, supervise, & coach a minimum of three Case Managers, volunteers, & interns.

• Effectively assist participants to achieve & maintain housing stability by coordinating &/or providing supportive services.
• Ensure that participants receive the assistance needed to promote housing stability.
• Interpret & explain information, such as eligibility requirements, application details, & program specific information.
• Determine the participant's household needs & priorities. Gather & record information about the participant's health, income, eligibility for public benefits, employment skills, background, family relationships & supports, & living situation in order to identify & coordinate those services that will be most effective & acceptable to the participant in improving housing stability.
• Coordinate activities & work collaboratively with department & contracted community agencies providing services under the SSVF program to ensure that Individual Housing Plans are achieved.
• Create & utilize informal community networks, as needed, to locate resources & make referrals as necessary in support of Individual Housing Plans.
• Participate in meetings, staffings, & other activities as directed to promote & review the effectiveness of Individual Housing Plans & overall case management efforts.
• Conduct other services & activities in concert with Department of Veterans Affairs, Supportive Services for Veterans Families program guide & at the direction of Program Manager.
• Establish & maintain good working relationships with participants, referral agencies, community partners, & all team members.
• Ensure all paperwork & related activities are entered, current, accurate, & in compliance in a timely manner. Revise as necessary.
• Seek new sources of revenue that will meet Goodwill's mission & align with strategic plan, upon request.
• Provide services in accordance with Goodwill policies, procedures, CARF standards, & principles of safety for personnel, participants & property.
• Maintain flexibility to work occasional evenings or weekend shifts.
• Make necessary notifications when required to law enforcement, supervisors & other appropriate individuals.
• Demonstrate respect & value all veterans, regardless of circumstances, behavior or needs.
• Work collaboratively with Workforce & Family Services to provide participant services.
• Follow all policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear & maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).
• Other duties as assigned.

Salary : $27 - $28