E-Commerce Assistant Manager

Closes: 10/11/26 - Spokane, WA - Full-time/Hourly Wage: $26.75 p/hEmployment Benefits: https://discovergoodwill.org/benefits/NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.Summary:Assist E-Commerce Manager with providing leadership, support, & guidance to the E-Commerce team to ensure the smooth flow of daily operations & adherence to Goodwill policies. Requires the ability to drive for company business, which includes a valid driver's license, clean driving record, & proof of personal auto insurance. Must pass driver record & background check.Supervisory Responsibilities:In absence of E-Commerce Manager, monitor ShopGoodwill & E-Books employees.Essential Duties & Responsibilities include the following: Must demonstrate willingness & ability to adhere to Goodwill Industries of the Inland Northwest rules, policies, & safety procedures. Facility OperationsAssist in management of proper processing & separation of incoming donations.Ensure E-Commerce maximizes used goods processing through proper application of Production Standards: sorting, preparing, & pricing items for sale. Ensure production goals are met or exceeded.Ensure maximum sales performance through proper product selection, photography, accurate & concise descriptions, & inventory levels. Ensure E-Commerce meets or exceeds sales goals. Ensure E-Commerce is presenting quality customer service in a timely & courteous manner to all shoppers, donors, & employees. Follow-up on all customer complaints within 24-hours of receipt.Act as a liaison with Workforce & Family Services for participant program coordination.Assure that proper attention is given to department appearance, cleanliness, & environment including but not limited to: aisles, trash cans, lights, restrooms, shelves, window ledges, & doors. Ensure that computer equipment, cameras, scales, doors, fire extinguishers, & restrooms are in proper working order. Assist in maintaining a clean & orderly production environment. Ensure machinery &/or devices are in proper working order.Ensure merchandise is properly packaged according to shipping vendor specifications. Oversee all merchandise for entry into the E-Commerce websites. Monitor photographing & writing for accurate & concise descriptions. Oversee inventory tracking system of incoming & posted items. Ensure operational guidelines are met specific to facility sales goals & Operations standards.Loss PreventionKeep E-Commerce clean & free of safety hazards. Ensure that safety procedures are understood & followed by all staff & E-Commerce employees.Ensure loss prevention matters are reported, investigated, & corrected in a timely manner.Ensure that all software programs are working properly for E-Commerce. Contact E-Commerce Manager &/or IT Department when problems arise.Miscellaneous DutiesAssist the E-Commerce Manager in hiring, training, evaluating, & managing E-Commerce personnel so as to provide an efficient & efctive work force. Maintain morale of work force.Ensure store reports, personnel status changes, & client program information is communicated accurately & in a timely manner.Effectively manage the assigned department to ensure proper adherence to policies & procedures. Ensure proper utilization of Operations & Human Resources (HR) to effectively maintain discipline.Additional Expectations:Attend appropriate training & facility/store meetings.Work collaboratively with Workforce & Family Services to provide participant services.Follow all policies, procedures, & directives of Goodwill Industries assuring safety of personnel or property.Properly wear & maintain all required Personal Protective Equipment (PPE).Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.Comply with all health, safety & fire standards & all local, state & federal regulations (WISHA & OSHA).Other duties may be assigned.

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