Team Lead / Store Manager - Wise, VA

Lead with Purpose. Drive Results. Build Culture.

Goodwill Industries of Tenneva is seeking a dynamic, people-focused Retail Team Lead to lead one of our retail locations.

If you are a strong retail leader who thrives on developing people, driving performance, and creating exceptional customer and donor experiences, we want to meet you.

What You’ll Do

This role will oversee all aspects of store operations, performance, and team leadership. This is a hands-on leadership role with full operational accountability.

Operational Leadership

• Lead day-to-day retail operations to ensure profitability and efficient stewardship of donated goods
• Oversee the efficient processing of donated goods to ensure production targets, quality standards, and revenue goals are consistently achieved.
• Manage expense-to-revenue ratios, payroll budgets, and overall store performance
• Drive key performance metrics including sales, donor value, payroll percentage, retention, and safety
• Ensure compliance with organizational policies, safety standards, and CARF accreditation requirements

People & Culture

• Hire, train, develop, and coach leadership and frontline team members
• Develop Assistant Team Leads to prepare future store leaders
• Foster a culture rooted in Goodwill’s core values and commitment to world-class customer service
• Build a high-accountability, high-engagement work environment

Merchandising & Customer Experience

• Ensure strong merchandising standards and competitive pricing through industry awareness
• Oversee donation flow, processing, and product presentation
• Maintain store image, cleanliness, loss prevention, and safety standards

Financial & Administrative Oversight

• Oversee POS systems, cash handling, scheduling, and reporting
• Ensure accurate and timely completion of required reports and documentation

What We’re Looking For

We’re seeking a strong retail operator who leads with integrity, drives results, and prioritizes people.

Required

• High School Diploma or equivalent
• Minimum of two years of management or supervisory experience in a retail or business setting
• Availability to work evenings, weekends, and key retail business days

Strongly Preferred

• Associate’s or Bachelor’s degree in Business, Management, or related field (equivalent leadership experience will be considered)

Ideal Experience & Competencies

• Multi-department retail leadership
• High-volume sales accountability
• Visual merchandising and inventory flow management
• Budget oversight and payroll management
• Performance coaching and talent development
• Employee engagement and retention strategies
• Loss prevention and operational compliance
• Community engagement and brand representation
• Strong communication and interpersonal skills
• Basic computer proficiency

Why Join Goodwill?

At Goodwill Industries of Tenneva, your leadership fuels more than retail success, it supports life-changing employment and training programs in our communities.

We offer:

• Medical, Dental, Vision, and Accident Insurance
• 403(b) Retirement Program
• Generous and competitive paid time off
• Opportunities for advancement and increased leadership responsibility within a growing organization.

Work Expectations

This is an exempt leadership role requiring flexibility and active presence in the store. Retail Team Leads are expected to open and close the store regularly and work 45 hours per week, with scheduling adjustments based on business and operational needs.

Ready to Lead with Impact?

If you’re ready to take ownership of a retail location, develop future leaders, and make a measurable difference in your community, apply today.

Goodwill Industries of Tenneva Area, Inc. is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.