What are the responsibilities and job description for the ADC Representative position at Goodwill Industries of Southwest Florida?
Job Title: Attended Donation Center (ADC) Representative
Location: 11851 Palm Beach Boulevard #122, Fort Myers, FL 33905
Employment Type: Part Time / Hourly
Schedule: Sundays 10am-6pm & Mondays 9am-5:30pm
Goodwill Southwest Florida is seeking friendly and dependable Attended Donation Center Representative to serve as the first point of contact for donors and support the efficient handling of donated goods. This role is essential in delivering excellent customer service, receiving donations, and ensuring donated items are sorted and organized according to guidelines. The ideal candidate is service‑oriented, reliable, and comfortable performing physical tasks while supporting Goodwill's mission of creating opportunities and strengthening the community.
Key Responsibilities:
- Greet donors warmly, thank them for their donations, and create a positive donor experience.
- Offer donation receipts and answer basic donor questions as appropriate.
- Receive, sort, and organize donated items according to instructions and safety guidelines.
- Maintain a clean, safe, and organized donation center area.
- Perform frequent bending, stooping, kneeling, and reaching while handling donations.
- Lift and move donated items weighing up to 40 pounds, with or without assistance.
- Work a flexible schedule, including weekends, as required by operational needs.
- Provide courteous and professional customer service at all times.
Qualifications:
- High school diploma or equivalent preferred.
- Basic understanding of math and counting.
- Basic English communication skills.
- Ability to work with minimal supervision.
- Ability to understand and follow oral and written instructions.
- Ability to frequently lift and carry items weighing up to 40 pounds.
- Ability to work in an outdoor environment with exposure to heat and varying weather conditions.
- Willingness to work flexible schedules, including weekends.
- Prior felony convictions do not automatically disqualify applicants.
Why Goodwill?
- Mission-driven nonprofit organization
- Collaborative merchandising team
- Opportunity to impact multiple store locations across Southwest Florida
Benefits & Perks
- Medical, dental, vision insurance
- 403(b) retirement plan
- Paid time off (PTO) and paid holidays
- Employee Assistance Program
- Employee discounts
- Tuition Reimbursement