CUSTOMER SERVICE ASSOCIATE

POSITION PURPOSE
The Customer Service Associate performs cashier functions, interacts with customers, provides great customer service, and handles stock and merchandise on the sales floor. The position is a member of the Home Medical Equipment team.

SPECIFIC DUTIES

1. Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
2. Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.
3. Engages customers successfully using the following steps: Greet every customer 5 feet from you, Focus on your customer, Maintain a clean, neat, and organized store, Walk, Talk, and Show, Thank your customer for supporting our free job training and education initiatives, Listen and respond appropriately to all customer concerns, Engage customers at the register, Effectively manage your register line, and Use good phone etiquette and answer timely.
4. Able to answer basic questions on functionality of home medical equipment. Includes working in collaboration with Team Lead on A/R orders, and Operations Manager on shipping quotes/orders. 
5. Provides purchase orders at the direction of the division Vice President.
6. Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
7. Regular attendance is required.
8. All other essential duties as assigned.

Benefits Overview:

Benefit eligibility is tied to whether you are a full-time employee or part-time employee. 

Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo. 

Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. 

Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must have the ability to perform exceptional customer service. Knowledge of home medical equipment and healthcare field is preferred.
2. Must be a friendly, charismatic-people person.
3. Must maintain the ability to listen attentively and compassionately to customers and donors.
4. Must have and maintain a positive attitude.
5. Must establish and maintain an effective working relationship with other Goodwill employees, donors, and other members of the public.
6. Must be able to communicate clearly in English.
7. Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
8. Ability to be flexible and over other areas of GHME when needed.
9. Must be able to interact with a variety of people and motivate to the highest level of productivity.
10. Vision corrected to within normal limits.
11. Ability to function in a hectic work environment with occasional periods of high stress.

Salary : $17