What are the responsibilities and job description for the Business Service Representative position at Goodwill Industries of Southeastern Wisconsin, Inc.?
The Business Service Representative develops and implements agreed upon business outreach plan which will meet business goals of expanding customer base.
Responsibility Level
Develops and implements an agreed upon business outreach plan to meet business goals of expanding customer base. Identify and communicate employment and other opportunities suitable for individuals or businesses being served, share events and information hosted by partners with other Goodwill employees and departments, and attend local job fairs and community events as a representative of Goodwill. Report and record required information into the appropriate platform.
Schedule on and offsite events that promote Goodwill programs. Partner with internal Goodwill clients, including but not limited to Goodwill Retail and TalentBridge, to identify employment opportunities in line with long-term employer goals, mission, vision, and values.
The development of annual goals and growth plans will establish individual accountabilities and work volume. Implements strategies to achieve the goals of the organization and Mission Services. Typically works on projects and initiatives that span 3 12 months.
Principal Duties
Two years of college education or experience equivalency, and a minimum of 3 years experience. Associate degree preferred with at least three years relevant experience generating new accounts and maintaining accounts in both private and public sectors. We will also accept high school graduates / GED Equivalent with 5 years of relevant experience generating and maintaining accounts in both private and public sectors. Experience in Workforce Development or career counseling or transferable skills required in addition to at least one year of experience in outbound sales of creating business contacts and promoting services through presentations and a proven successful track record of relationship building and leveraging new/existing business relationships to procure additional opportunities. Excellent written and verbal communication skills including solid presentation skills and the ability to speak persuasively. Public speaking and giving presentations are required. Telephone and internet sales experience, including cold-calling, cold-emailing, and online networking. Demonstrate a pleasant voice and tone with prospective clients and customers. Strong public relations mindset when performing duties and presenting services. Be able to multi-task and perform a wide range of service, sales, and managerial tasks. Ability to succeed in a fast-paced and changing environment. Must be highly organized, detail orientated, and work within time restraints and deadlines. Able to work flexible hours and access reliable transportation to travel to multiple work locations as needed throughout the program s service territory, including urban, suburban, and rural areas, depending on program needs. Some evening and weekend work required ( Must be able to pass a state background check. Required computer skills include proficiency in Microsoft Office 365, internet search engines, and Outlook. Experience with state record-keeping databases preferred.
Core Cultural Competencies
Occasionally lifts and/or moves up to 20 pounds. Moves about to accomplish tasks. The worker is subject to weather conditions (hot, humid, dry, cold, etc.). Repetitive use of hands and feet as needed for job employment support activities. Remain stationary or must stand for extended periods. Vision is Required while using a computer keyboard and working with written and electronic information, and travel is required
When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.
Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.
In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.
Equal Opportunity Employer
(SEW)
Responsibility Level
Develops and implements an agreed upon business outreach plan to meet business goals of expanding customer base. Identify and communicate employment and other opportunities suitable for individuals or businesses being served, share events and information hosted by partners with other Goodwill employees and departments, and attend local job fairs and community events as a representative of Goodwill. Report and record required information into the appropriate platform.
Schedule on and offsite events that promote Goodwill programs. Partner with internal Goodwill clients, including but not limited to Goodwill Retail and TalentBridge, to identify employment opportunities in line with long-term employer goals, mission, vision, and values.
The development of annual goals and growth plans will establish individual accountabilities and work volume. Implements strategies to achieve the goals of the organization and Mission Services. Typically works on projects and initiatives that span 3 12 months.
Principal Duties
- Analyze the business climate of industry sectors and utilize current business data to conduct research and make cold calls and business outreach calls. Recognize and understand current employment trends and adapt to changing markets. Develop a strong understanding of customer and community needs and provide effective solutions.
- Demonstrate a consultative sales-related approach utilizing strong communication skills to procure/maintain new relationships. Visit area businesses and schedule presentations to inform them of Goodwill s services and programs and how they can benefit from these services. Conduct outbound calls to schedule and run presentations promoting services and programs. Provide personal attention and maintain existing customer accounts to cultivate long-lasting relationships.
- Conduct studies and surveys on needs or problems to obtain data required for solutions.
- Develop a focused business outreach plan that details activities to follow during a set time frame by working closely with the program/project manager.
- Understand and effectively communicate the program s vision, models, and long-term strategies.
- Participate in job and/or information fairs, events, seminars, and meetings to refer participants to Goodwill programs for placement services.
- Prepare tracking reports and submit documentation for monthly reports. Maintain accurate records of all prospecting/follow-up activities, including cold calls, face-to-face meetings/presentations, referrals/networking, and follow-up activities. Update and maintain employer and/or educator client files and database as required by program contracts. Organize, maintain, and update client files and database content as needed.
- Meet minimum targeted metrics defined by program goals and/or contractual guidelines.
- Proactively address problems and ensure timely resolution of customer concerns.
- React positively to change.
- Adheres to all company policies, procedures, and business ethics codes.
- Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
- Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
- Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
- Community Engagement: Champions Goodwill s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
- Responsible for completing other duties/responsibilities as assigned.
- Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
- Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
- Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
- Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
- Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
- Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.
Occasionally lifts and/or moves up to 20 pounds. Moves about to accomplish tasks. The worker is subject to weather conditions (hot, humid, dry, cold, etc.). Repetitive use of hands and feet as needed for job employment support activities. Remain stationary or must stand for extended periods. Vision is Required while using a computer keyboard and working with written and electronic information, and travel is required
When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.
Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.
In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.
Equal Opportunity Employer
(SEW)