Workforce Development Program Coordinator

Job Summary

The Workforce Program Coordinator is responsible for planning, organizing and overseeing a variety

of service-related activities. This role involves coordinating service delivery, managing participant

relationships and ensuring that all service commitments are met in a timely and efficient manner.

Essential Functions

• Provide respectful, innovative, Person-Centered Planning services that maximize the attainment
  
  

of goals, in an effort toward a lifestyle of self-governance and self-determination.

• Conduct training sessions and workshops both in-person and virtually.
• Coordinate and schedule activities to ensure timely and efficient delivery.
• Develop and maintain positive relationships with participants, community partners and staff.
• Serve as the primary point of contact for participants, addressing inquiries and resolving issues.
• Track, enter, and maintain necessary documentation to be processed, filed, and/or submitted to
  
  

Goodwill staff and appropriate partner organizations.

• Serve as a liaison between community partners, employer, participants, and staff in such a way
  
  

that Goodwill's mission and business needs are both met.

• Work with referred participants to achieve their goals.
• Ensures accurate and timely billing for service provided.
• Coordinate and schedule service activities to ensure timely and efficient delivery.
• Develop and deliver training programs for participants to enhance their skills and knowledge.
• Ensure documentation and compliance with CARF standards.
• Adjust working hours to include early and late meetings, work schedules, and contacts at various
  
  

locations, or conferences and seminars as needed

• Maintain and implement all applicable safety laws, regulations, and policies to include worksites
  
  

and personnel working as agents of Goodwill Industries of Southeastern Michigan in community-

based employment.

Additional Responsibilities

• CARF: Ensure documentation and compliance with CARF standards.
• Safety: Maintain applicable safety standards, rules, and regulations in areas of responsibility.
• Outcome Driven: Have S.M.A.R.T objectives to drive performance and improve Goodwill's value
  
  

to the community.

• Stakeholder Focused: Work with integrity and provide exemplary customer services to internal
  
  

and external stakeholders.

• Accountability: Have key metrics that drive performance taking a leadership role in maximizing
  
  

the social and financial return of the community resources invested in Goodwill.

• Financial Stability: Utilize the resources of the organization in an efficient and effective manner.
• Strategic Visioning: Commitment to innovation, continuous learning, and leading change in
  
  

creating community value.

• Professionalism: Demonstrate a genuine interest in serving the needs of others and a positive
  
  

attitude toward the community, co-workers, and individuals we serve. Represent the organization

to the public with a courteous, helpful and business-like attitude.

• Promote and demonstrate cooperation and teamwork.
• Attend or conduct assigned weekly meetings.
• Carry out additional duties as assigned by supervisor.
• Contribute to Strategic Plan.
  
  

Education and/or Experience

High School diploma or equivalent: Bachelor's degree in human services or related field is a plus. A

diversified job experience is beneficial; experience working with persons with disabilities is helpful.

Knowledge, Skills, And Abilities

 Have reliable transportation

 Possess a current driver's license

 Provide valid proof of insurance

 Ability to drive from location to location

 Have a cell phone

 Exceptional customer service skills

 Strong problem-solving abilities

 Attention to details

 Ability to handle multiple priorities and deadlines

 Effective time management

Physical Demands And Work Environment

Must be able to bend, stretch, reach, and lift to 40 pounds, walking or standing to a significant degree.