Facilities Technician

Description

General Summary:

Provides best in class service to our diverse range of residents with the completion of maintenance 

needs for Goodwill’s ten residential properties in Dane and Jefferson County. Empowered to use 

their judgement when professionally addressing residents on facility challenges. Provides 

equipment inspection, painting, light custodial work, maintenance, and repairs to ensure property 

meets standards, and insight to prevent future damage or expense. Adheres to Goodwill’s mission

as a guiding principle while performing duties. 

Principal Duties & Responsibilities:

• Complete a diverse and high volume of maintenance work order requests as assigned or observes when at a location.
• Empowered by management to engage a specialist when needed to fulfill the request.
• Maintains and implements prescribed cleaning standards.
• Aides in daily, weekly and quarterly cleaning schedules to ensure a welcoming, clean and safe environment for staff, participants and guests.
• Share pertinent updates on the status of work orders with management or the individual who requested the work/service. 
• Regular communication with the Facilities & Real Estate Director & team to ensure efficient workflow, as well as hand-offs of work orders and cleaning tasks.
• Orders supplies, parts and equipment needed to complete maintenance orders.
• Maintains condition of tools, supplies, products and equipment for the department. Minimizes the possibility of theft.
• Maintains an organized and clean maintenance department work area in accordance with established standards. (i.e. Storage efficiency, securing items safely, and proper labeling of equipment stored in the area.)
• Assists with completion of annual ADA compliance inspections for all sites.
• Works independently and within a team environment.
• Always demonstrate a responsive and respectful attitude to our Goodwill customers. This includes donors, shoppers, contributors, vendors, visitors, as well as Goodwill employees.
• Performs maintenance and repairs on interior and exterior of facilities to include, but not limited to electrical, plumbing, building/ facility maintenance, and HVAC. 
•  Consistently perform all duties within the framework of our Core Values

Requirements

Knowledge, Skills & Abilities Required:

• Ability to perform maintenance and minor repairs of equipment used in facility and operations.
• Ability to learn methods, practices and procedures used in the maintenance field. 
• Skilled in use and care of standard maintenance tools.
• Familiar with Microsoft Office.
• Demonstrates and role models exceptional customer service.
• Valid driver’s license good driving record and proof of insurance. 

Travel Required: Use of company vehicle for daily travel to different worksites, as needed.

Required education and/or work experience:

• High school diploma or equivalent 
• 3 years’ experience as a facilities technician, maintenance or similar experience is preferred. 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee 

to successfully perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

• Extensive standing, walking, reaching and climbing. 
• Use a full range of motion to lift, push or pull up to 40 lbs. 
• Ability to maintain a stationary position to be able to operate a computer and other office equipment. 

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of 

activities, duties or responsibilities that are required of the employee for this job. Duties, 

responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees 

and applicants for employment and prohibits discrimination and harassment of any type without 

regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran 

status, sexual orientation, gender identity or expression, or any other characteristic protected by 

federal, state or local laws. This policy applies to all terms and conditions of employment, including 

recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, 

compensation and training.

For a complete position description or questions, please contact People and Development Manager, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421