Retail Associate

Job Description

Job Title: Retail Associate

Reports To: General Manager

Status: Full-time/Part-time Non-Exempt

Department: Retail

Approved: 07/30/2026

MISSION STATEMENT

Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs, and grow careers. 

Summary:

Retail Associates are the face of Goodwill’s mission to our customers and the community. As such, we expect Retail Associates to always work with integrity and a positive attitude. 

Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands. 

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

Essential Duties and Responsibilities:

All job functions are to be performed following safety guidelines and regulations.

• Ability to function as a team member and get along with others. 
• Ability to accept supervisory coaching related to performance, work habits and attitude.
• Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.”
• Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.”
• Follow and complete duties assigned by members of retail management.
• Provide excellent customer service to both external and internal customers. 
• Smile and greet all customers as they enter the location.
• Become familiar with and follow the GINWT Guidelines.
• Always maintain good personal hygiene and appearance.
• Perform necessary work to ensure store cleanliness.
• Adhere to all Goodwill policies, procedures, and regulations.
   

Production and Pricing:

• Quota driven environment:

• Textile Quota – Minimum of 75 pieces per processor per hour
• Hardline Quota – Minimum of 2 bins per processor per hour

• Receive items from the staging area while maintaining a clean and orderly workstation.
• Make a visual survey to determine a) the type of wares/textile: and quality of goods: b) possible safety hazards and, c) any offensive odors. 
• Sort and place in separate containers items by category as described in the guidelines.
• Recognize and set aside items that may be collectible or that may have a higher-than-usual value.
• Handle merchandise to ensure minimal damage. Do not mix items that will result in damage. Packing wares in an appropriate manner for store shipment.
• Set aside seasonal items (Christmas, Halloween, etc.) for warehouse storage.
• Ensure that hazardous items (jagged/broken glass, hypodermic needles, etc.) are properly discarded.

Sales Floor:

• Present a friendly, cooperative attitude to the public at all times.
• Help load and unload store merchandise as needed.
• Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing.
• Notify the Store Manager of low and overstocked items. 

Cashiering:

• Performs all register transactions accurately.
• Maintain sales floor and cash register stock level according to standards.
• Adhere to GINWT Over/Short Policy
• Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing.

Donations:

• Receive and record donations from the public.
• Sort donations according to company guidelines.
• Other duties as assigned.

Supervisory Responsibilities: 

• None

Education and/or Experience:

• High school or GED preferred.
• Basic math skills. 

Qualifications: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Requires the ability to be consistently at work and on time on scheduled workdays.
• Interacts and works respectfully with customers and staff who are living with disabilities.
• Demonstrates sensitivity and the ability to communicate with a diverse population.
• Conveys information clearly through verbal communication.
• Works independently while fostering a strong team atmosphere.
• Demonstrates professionalism, integrity, and ethical behavior.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the environment is usually moderate.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Lift or move up to fifty (50) [KF1] pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high.
• Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing between 50 and 150 pounds.
• The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares.
• Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns.
• Stand for long periods throughout the day.
• The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks.
• Demonstrate visual acuity to evaluate donated items for quality.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Salary : $13