Production Supervisor

Job Description

Job Title:        Production Supervisor

Reports To:    General Manager

Status:            Non-Exempt Status, Full Time

Department:   Retail

Summary: 

Responsible for overall management and operation of the department.  Duties include, but are not limited to the improvement, development and management of Production. Responsible for promoting Agency culture of respect, consideration, fairness and accountability to each other and the public.

Essential Duties and Responsibilities:

Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.”

Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.”

Follow and complete duties assigned by members of retail management.

Maintain excellent employee and customer relations. Must be able to meet the scheduling needs and must be flexible to working outside of the scheduled shift to offer support where needed.

Responsible for meeting and exceeding when possible daily production quotas:

• Textile quota –75 pieces per processor per hour
• Hardline quota –2 bins per processor per hour

Quotas can be changed higher or lower by the General Manager depending on the flow of donations and the needs of the stores.

Assist and supervise processors with making visual survey to determine:

• Type of wares: quality of goods
• Possible safety hazard and
• Any offensive odors

Assist with security and safety of company employees, property and assets

Work closely and in frequent communication with the General Store Manager and the Operations Team Leaders at their locations.

Assist processors in recognizing items that may be collectable or have a higher than usual value. When determination is made of collectible or very high-quality merchandise, merchandise will be placed in store as directed by General Manager.

Lead and encourage production work force

Keep production equipment in proper working order. Notify Director of Retail promptly of any defects.

Ensures that all financial paperwork including, but not limited to, production logs, inventories, and other assigned work is properly completed and in a timely manner.

Enforce safety and security policies and procedures.

Observe and report verbally and in writing to General Store Manager any suspicious activity which includes, but is not limited to, possible theft issues and employee relations issues from staff.

Responsible for all documentation such as:  Production log, Incident reports, Absentee reports

Maintain good housekeeping, keeping walkways and aisles clear of hazards at all times and inspecting on an hourly basis. Ensure that all work stations and entire Production areas are clean and organized for the next day. Ensure that all supplies necessary are at the work stations to ensure efficiency.

Adhere to all Goodwill policies, procedures and regulations.

Provide excellent customer service to both external and internal customers

 All other duties as assigned.

Supervisory Responsibilities:           

Supervises production staff to meet assigned goals.

Qualifications: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.   The requirements listed below are representative of the knowledge, skill and or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Ability to complete daily reports.
• Must b able to communicate with the public and employees.
• Must bee honest and dependable.
• Must have clean clothing and good hygiene.
• Must be flexible to hours, shifts and locations. Hours may be extended when working on a special project or new store opening.

[KF1] Education and/or Experience: 

• Must have high school diploma or GED.
• Customer relations skills.
• Good math aptitude.
• Working knowledge of retail sales.[KF2] 

Physical Demands:    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional stooping, kneeling and crouching.
• Is regularly required to talk or hear.
• Must be able to walk and stand for eight hours or more per[KF3]  day.
• Must be able to use hands and feet and reach with hands and arms.
• Must have sufficient eyesight and manual dexterity to discriminate between and classify items.
• Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds.
• Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job the employee will be exposed to airborne particles (dust, animal hair, lint).  

May work outside in hot, cold, or wet conditions. Employees assigned to a Warehouse will encounter cold and hot working conditions.

The work environment ranges from very quiet to noisy.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.