What are the responsibilities and job description for the Regional Operations Facilities Manager position at Goodwill Industries of Northwest NC?
Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.
WHY WORK FOR GOODWILL?
Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 28 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.
Job Summary
The Regional Operations Manager serves as the operational liaison between Mission Advancement, Retail Stores, Outlet Operations, Recycling, Dell Reconnect, and Transportation to ensure the efficient movement of donated goods throughout the Goodwill value chain. This role is responsible for maximizing inventory flow, increasing revenue opportunities, supporting operational priorities, and maintaining a safe, clean, and standards-compliant regional operations center.
Working collaboratively with department leaders, the Regional Operations Manager identifies opportunities to improve productivity, streamline processes, reduce losses, and enhance the customer and donor experience while supporting Goodwill's mission of creating opportunities for individuals through the power of work.
Essential Responsibilities
Cross-Functional Operations
Bachelor's degree in Business, Operations Management, Logistics, Supply Chain, or related field preferred.
Qualifications
Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:
WHY WORK FOR GOODWILL?
Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 28 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.
Job Summary
The Regional Operations Manager serves as the operational liaison between Mission Advancement, Retail Stores, Outlet Operations, Recycling, Dell Reconnect, and Transportation to ensure the efficient movement of donated goods throughout the Goodwill value chain. This role is responsible for maximizing inventory flow, increasing revenue opportunities, supporting operational priorities, and maintaining a safe, clean, and standards-compliant regional operations center.
Working collaboratively with department leaders, the Regional Operations Manager identifies opportunities to improve productivity, streamline processes, reduce losses, and enhance the customer and donor experience while supporting Goodwill's mission of creating opportunities for individuals through the power of work.
Essential Responsibilities
Cross-Functional Operations
- Serve as the primary liaison between Retail, Outlet, Recycling, Dell Reconnect, and Transportation departments.
- Coordinate daily operational priorities to ensure efficient movement of donated goods throughout the facility.
- Assist department leaders in prioritizing projects, resolving operational challenges, and allocating resources effectively.
- Facilitate communication and collaboration among departments to achieve regional operational goals.
- Serve as the operational liaison to the Goodwill Career Connections Center located within the Regional Operations Center, ensuring the facility provides a safe, clean, welcoming, and professional environment for participants, staff, and community partners.
- Coordinate with Career Connections leadership to support facility needs, special events, workforce development initiatives, and operational projects.
- Analyze inventory movement and identify opportunities to maximize product availability and revenue generation.
- Develop and implement strategies to improve product flow from donation receipt through retail, outlet, recycling, and salvage channels.
- Monitor key performance indicators and recommend process improvements that increase productivity and profitability.
- Collaborate with leadership to reduce bottlenecks and improve overall operational efficiency.
- Ensure the regional operations facility is safe, clean, organized, and compliant with all Goodwill Standard Operating Procedures (SOPs).
- Conduct routine inspections of operational areas, identifying and correcting safety or compliance concerns.
- Ensure all departments maintain high standards of housekeeping, organization, and presentation.
- Coordinate facility improvement projects and support preventive maintenance initiatives.
- Ensure parking lots, donation areas, sidewalks, landscaping, and exterior grounds are maintained to Goodwill standards.
- Monitor vendor performance related to landscaping, snow removal, waste management, and exterior maintenance.
- Maintain a clean, welcoming, and safe environment for donors, shoppers, employees, and community partners.
- Partner closely with the Loss Prevention team to identify and reduce internal and external shrink.
- Promote accountability and operational controls that protect donated goods and organizational assets.
- Assist with investigations, audits, and implementation of corrective actions.
- Support employee education and awareness regarding theft prevention and operational integrity.
- Evaluate operational workflows and recommend innovative solutions that improve efficiency, reduce costs, and enhance service.
- Lead cross-functional improvement initiatives utilizing data-driven decision making.
- Support implementation of new technology, equipment, and operational processes.
- Foster a culture of continuous improvement, accountability, and teamwork.
- Build strong relationships with department managers and regional leadership.
- Provide coaching, guidance, and operational support to ensure consistent execution of organizational priorities.
- Promote Goodwill's mission, values, and commitment to sustainability and community impact.
Bachelor's degree in Business, Operations Management, Logistics, Supply Chain, or related field preferred.
Qualifications
- Five or more years of progressive operations or distribution management experience.
- Experience leading cross-functional teams in retail, logistics, warehouse, recycling, or manufacturing environments preferred.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and relationship-building abilities.
- Proficiency with inventory management systems, Microsoft Office, and operational reporting tools.
- Operational Leadership
- Cross-Functional Collaboration
- Process Improvement
- Inventory & Supply Chain Management
- Safety & Compliance
- Asset Protection
- Data Analysis & Performance Management
- Project Management
- Customer & Donor Focus
- Strategic Thinking
Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:
- Paid Time Off (PTO)
- Money Purchase Pension Plan
- 403(b) Retirement Savings Plan
- Employee Assistance Program
- Free Telehealth
- Employee Referral Program
- Quarterly Incentive Programs (for all retail positions)
- Corporate Discount Programs
- Medical Insurance
- Prescription Coverage
- Dental and Vision Coverage
- Flex Spending Accounts (Medical and Dependent Care)
- Short & Long-Term Disability
- Life Insurance
- Tuition Reimbursement