E-Merchandise Manager

Job Summary

This position reports to the Operations Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position oversees e-merchandise activities through the direct supervision of the E-Merchandise Assistant Manager, E-Merchandise Associates, Jewelry Processors, E-Merchandise Listers, and E-Merchandise Shippers. The E-Merchandise Manager is responsible for the smooth flow of merchandise from collection to sales including but not limited to ordering, receiving, production, security, safety, loss prevention, inventory control, merchandising and sales transactions. Provides vision, leadership, direction, and supervision to staff.

Duties And Responsibilities

(Essential functions of the position are listed in bold print.)

• Direct supervision of E-Merchandise Assistant Manager, E-Merchandise Associates, Jewelry Processors, E-Merchandise Listers, and E-Merchandise Shippers.
• Delegates assignments to staff under the direction of the Operations Manager and keeps them informed of changes in policy and trends. Directs, coaches and guides them in their work in order to help them attain individual growth and store goals.
• Demonstrates leadership by holding all team members accountable for established best practices and standard operating procedures.
• Provides comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc.
• Ensures that appropriate quantity of merchandise is listed for online sales with photographs, descriptors, and details.
• Transfers and pulls inventory.
• Evaluates performance and takes corrective action when necessary.
• Ensures store equity and compliance with all federal, state and local regulations; safety, security, and quality standards/codes, and agency policy. Assist team members in understanding and complying with CARF standards.
• Oversees/monitors the quality and quantity of merchandise and production output is adequate to meet sales goals.
• Ensures the highest level of customer service to reduce customer complaints and problems.
• Provides tools, resources, and guidance to team to ensure the area runs smoothly and efficiently.
• Maintains top-flight condition and appearance of facility focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc.
• Ensures that all documentation including daily/weekly sales, staff, schedules, EAPs, production statistical data, etc. is completed in an accurate and timely manner.
• Reviews applications for vacant positions, conducts interviews, and make hiring decisions.
• Positively represents department and community to internal audiences. Positively represents department and agency to external audiences.
• Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda.
• Reviews and analyzes the sales, average transaction amount, departmental allocation, shipping profit, etc. in order to establish performance standards, detect trends, and determine proper course of action.
• Works with supervisor and direct reports to promote revenue enhancing activities and develop and implement strategies resulting in increased revenues.
• Is available during nontraditional hours including weekend, holidays and evening periods.
• Serves as an emergency contact for agency locations in need of support outside regular business hours.
• Examines and analyzes expenses, production, and sales to achieve maximum E/R based on strategic goals and operating plans. Makes recommendations to the Operations Manager to increase efficiency, increase revenue, and lower expense.
• Ensures good customer service, quality merchandise, and an online shopping experience that meets agency expectations. Maintains systems to measure these activities on a regular basis.
• Analyzes monthly production, listing, and sales reports to identify weaknesses and develops strategies to correct them.
• Completes all duties of the job and all work requirements.
• Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)
  
  

Qualifications

• High School Diploma or Equivalent. Minimum of 3 years military service or related full-time employment. Supervisory experience preferred.
• Effective written, verbal, and computer-based communication skills.
• Ability to make business, social, or civic contacts.
• Computer proficiency.
• Ability to handle and maintain confidential information.
• Possess a positive attitude and infect others with similar enthusiasm
• Loyalty to the agency and its mission and policies.
• Reliable transportation, valid driver’s license and automobile insurance.
• Ability to use good judgment, discretion, and initiative.