Donation Attendant - Part Time (Covington Plaza)

ESSENTIAL FUNCTIONS

• Answers the donation door as soon as the buzzer rings.
• Unloads donations for the donor and handles donations in a professional manner while bringing them inside. Places the donations in the appropriate staging area.
• Distributes tax receipts.
• Processes donations efficiently
• Accurately prices and moves merchandise directly to staging areas.
• Assists in maintaining safety and security of donated merchandise. Assists in controlling theft of donated items.
• Uses hand truck, pallet jack or flat carts to move donations or customer items for pickup.
• Keeps area clean and organized during and at end of shift.
• Follows all safety rules and practices.
• Heavy lifting, pushing and pulling required.
• Performs all other duties as may be assigned by the supervisor in the process of carrying out the mission of Goodwill Industries of Northeast Indiana, Inc.
• In order to promote customer and donor satisfaction it is mandatory for employees who come in contact with the public to maintain a positive work outlook and to project a pleasant, courteous, and helpful demeanor at all times when dealing with customers, donors, co workers, and clients.

NON-ESSENTIAL FUNCTIONS

• Reports need for any necessary materials/equipment.
• Ensures walkways, aisles, exits, and safety equipment areas (i.e., fire extinguishers or fire hoses) are clear and unobstructed.

ATTENDANCE

Goodwill, your co-workers, and our customers depend on you to be at work as scheduled.

JOB PERFORMANCE

Reviewed upon initial hire at 30, 60 and 90 days, and annually thereafter, by the Store Manager or E-Commerce Manager.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION

No specialized educational requirements; will train

EXPERIENCE

No experience required; will train.

KNOWLEDGE/SKILLS/COMPETENCIES

No skills required; will train.

CREDENTIALS/LICENSES/SCREENING REQUIREMENTS

• Subject to background check
• Ability to work within the team concept
• Subject to random alcohol and drug testing as specified in the Drug Free Workplace Program.
• Fully comply with Goodwill policy regarding values and ethical behavior with special emphasis on the Code of Ethics.

COMMUNITY INTERACTION

Contact with customers, donors, and co-workers.

EQUIPMENT

• Various production equipment including hand truck or dolly, pallet jack, and carts.
• Gloves and safety glasses.

COMPLEXITY

Work that is routine or repetitive, requiring the use of several readily understood rules and procedures in which the employee may make minor decisions that could affect the efficiency, accuracy, or correctness of work.

CONFIDENTIALITY

Little or no confidential information involved.

WORKING CONDITIONS

Physical Activities:

• Substantial: grasping, lifting, bending, pulling, pushing, reaching, standing, and walking.
• Considerable: balancing.
• Moderate: crouching, hearing, stooping, and talking.
• Occasional: climbing.
• Nominal: crawling, kneeling, and repetitive motions.

Other Activities:

N/A

Physical Requirements:

Heavy work: Pushing and pulling up to 100 pounds occasionally, and/or up to 50 pounds frequently, and/or up to 20 pounds constantly to move objects.

The ability to fully perform lifting and moving duties is mandatory.

Environmental Conditions:

The worker is subject to both outdoor and indoor environmental conditions.

CODE OF ETHICS

All employees are responsible for being knowledgeable about Goodwill’s code of ethics and respective policies and procedures, and for conducting themselves accordingly. Ethical conduct is expected at all times in all matters, whether or not a particular issue is specifically addressed in agency policies or procedures. Employees are expected to bring any questions about whether or not a specific situation presents a potential conflict with this policy to the attention of their manager.

EEO CLAUSE

It is the Agency's policy to afford equal opportunity to all regardless of disability, race, color, creed, religion, national origin, sex, age, veteran status, or any other class protected by law, and to provide a work environment free of bias based on such categories. Any and all employment decisions will be administered in a non-discriminatory manner.

SAFETY STANDARDS

All employees are responsible for adhering to all published safety policies as well as the implementation of specific standards that may be assigned. Employees are expected to report unsafe conditions and unsafe acts. Supervisors are responsible for safety issues in assigned areas — ensure that all employees are informed and adhere to all safety policies/issues, use proper reporting mechanisms for dealing with safety hazards or incidents, and personally adhere to safety rules.

HARASSMENT

All employees are responsible for avoiding offensive or inappropriate behavior at work and are responsible for assuring the workplace is free from any type of harassment at all times. Employees are expected to be familiar with and follow all published procedures, including reporting incidences and cooperating with investigations.