Success Coach ICAN - FT - Tri County

I-CAN (Individual Career and Navigation). Palmetto Goodwill provides reentry career services to
individuals eighteen (18) years and older, with justice-involved backgrounds that act as barriers to
competitive employment. Career Navigation is an evidence-based career coaching model utilized by
Palmetto Goodwill since 2017 (The Skilling America Career Coaching Certification) to help program
participants gain advancement and living wages. A Success Coach provides the following services:
conducting employment needs and aptitude assessment, planning for employment, identifying training
opportunities, developing a resume, assisting with job searches and applications, assisting with job
placement, and providing follow-up.
Essential Duties and Responsibilities
* Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect
and Experience. (I-CARE Values)
* Provides amazing customer experiences to all internal and external customers. (ACE Values)
* Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude,
Respect, Excellence) values.
* Provides various levels of assistance to program participants including career navigation activities,
case management, assistance with supportive services, job-preparatory services such as a registered
apprenticeship, career credentialing, work-based learning or work experience, job placement
services, and follow-up services.
* Ensures all programmatic metrics are being met.
* Maintains accurate and timely documentation of all services provided and other related paperwork.
* Conducts employment needs assessments with individual program participants to provide
desired/required assistance during the job search process. Assistance includes but is not limited to
completion and review of job applications, networking with prospective employers, conducting
mock interviews, and reviewing and editing resumes.
* Recommends nationally recognized credentialed job training programs based on participant's
employment goals and skill sets.
* Reviews and interprets current labor market data and helps participants understand what types of
careers are in demand.
* Maintains a current job listing/database and provides appropriate job leads to clients.
* Completes employment and financial plan that clearly defines participants' employment and financial
goals; gather input from participants and outline what steps are required to meet established goals.
* Provides positive reinforcement for desired behavior and promotes social integration, worker
socialization, proper communication skills, and positive work attitudes with participants.
* Provides follow-up contacts to ensure continued placement and sustainability of employed
participants; schedules follow-ups at a minimum at "exit," six months and 12 months.
* Develops rapid response action plans to assist participants who experience job losses in finding new
employment.
* Enters client information into the appropriate databases, maintains accurate case notes, records
program activities, and conducts case coordination as required.
* Works collaboratively with teams to achieve common goals.
* Complies with all agency policies, procedures, and safety standards throughout all work areas;
maintains same to meet CARF, Department of Labor, and other regulatory standards.
* Performs other job-related duties as required and assigned.
Supervisory Responsibilities
This position does not have direct reports.