What are the responsibilities and job description for the Retail Store Supervisor position at Goodwill Industries of Lorain County Ohio?
Position summary: The Retail Store Supervisor is responsible for maintaining store inventory, merchandising, customer service, receipts, recording and compiling reports as directed by management. He/she is responsible for preparing the store for business by fulfilling opening and closing activities and will act on behalf of the Retail Store Manager and Assistant Retail Store Manager in his/her absence.
Essential functions:
- Assist in meeting budgeted sales and production goals.
- Perform administrative tasks including reporting, ordering of supplies, check-in and close-out procedures, and cash management in Retail Store Manager’s absence.
- Responsible for general operation of the store cash register/POS system, including ringing up purchases, collecting money, making change and applying discounts.
- Maintain records of store operations; complete all reports and information requested by management in a timely fashion, with a high degree of accuracy.
- Secure facility, donations, and store merchandise by implementing loss prevention and store security measures.
- Adhere to all company personnel policies and procedures; assist all clerks and store personnel in understanding and following policies and procedures.
- Promote sale of selected merchandise and special sale items; assist customers by providing proper customer service.
- Maintain store buildings and grounds in a clean, neat and safe condition; report need for maintenance and repairs.
- Sort, pull, display and arrange merchandise as instructed by the store managers and train other store personnel in such duties.
- Manage the intake and out-take of donated goods.
- Assume responsibility for general duties of Retail Store Manager or Retail Assistant Store Manager in his/her absence.
- Pursue professional career development through continuing education and training opportunities.
- Promote positive teamwork among co-workers.
- Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times.
- Perform other related duties as assigned.
Qualifications and required skills:
- Excellent written, verbal and interpersonal communication skills.
- Demonstrate ability to lead staff; to work with a diverse public.
- Knowledge of retail operations, sales, community and customers relations.
- Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media and email.
- Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching and climbing; ability to lift up to 50 lbs. consistently.
Education and experience:
- High School diploma or GED.
- 2 years retail experience required.
- Significant experience in the field may be considered in lieu of a degree