What are the responsibilities and job description for the Mission Services Administrative Assistant position at Goodwill Industries of Lorain County Ohio?
Position Title: Mission Services Administrative Assistant
Department: Administrative
Job Code: 9.3; last revised 3.24.2026
Status: Full Time
Reports to: Mission Services Manager
Position summary: Responsible for providing administrative support for Goodwill’s Mission Services programs, staff and activities, as well as being responsible for data collection and management, referral-based department billing, and other reporting as requested.
Essential Functions:
- Receive and log all incoming referral agency authorizations; verify accuracy of information.
- Complete all reports and spreadsheets as required; provide weekly production reports to the Workforce Development Manager and Accounting Manager.
- Track and maintain report due dates; complete reports for mailing and billing on schedule.
- Maintain all client files, referral information and databases for Workforce Development grants and programs.
- Conduct follow-up on billing questions and payments from referring agencies; report findings to Workforce Development management.
- Provide administrative support to the Director of Mission Services and other professional staff.
- Assist with marketing efforts to develop and update departmental training manuals, Power Point presentations, public relations and business development materials, and assist with company sponsored special events.
- Maintain mailing lists and databases of service providers and employers in the four county area; prepare mailings to support new business development and community outreach.
- Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times.
- Pursue professional career development through continuing education and training opportunities.
- Promote positive teamwork among co-workers.
- Responsible for other duties as may be assigned.
Qualifications and required skills:
- Excellent written and verbal communication skills.
- Attention to detail and ability to maintain accurate records are essential.
- Desire to work with rehabilitation clients, employees, and the public.
- Maintain a professional appearance and demeanor.
- Maintain confidentiality on all matters related to employees and clients.
- Strong computer skills in Microsoft Office, accounting and payroll software, and other Goodwill specific software.
- 3 years administrative or related experience required.
- 2 years experience in a rehabilitation setting preferred
Education and experience:
- High school diploma or GED. Associates degree preferred.
Benefits:
Health Insurance, Vacation & Paid Time OffSalary : $16