What are the responsibilities and job description for the ASSISTANT STORE MANAGER - SANTA CLARA position at Goodwill Industries of Lane & South Coast Counties & Alaska?
Assistant Store Manager - Goodwill Industries of Lane & South Coast Counties & Alaska
Job Description
The Assistant Manager is responsible for aiding the Store Manager with the overall store operation, including collection of donations, processing, sales, personnel management, financial performance, and loss control activities by performing the following duties personally or through subordinate supervisors.
Essential Duties and Responsibilities
Ensure that quality customer service is presented and provided by employees in a timely and courteous manner to all shoppers, donors and other employees
Meet and exceed Mystery shopper goal average of 90% and operate business to pass retail audits with a score of 90% or higher
Assist the Store Manager with effectively and efficiently managing the store budget, including maintaining position control, achieving processing goals, generating revenue, and controlling expenses
Maintain safe working conditions and properly train employees to perform in a safe manner using established safety program; ensure that safety meetings are held in accordance with company procedure and designates or acts as Safety Ambassador
Hire, train and direct the activities of store personnel to provide an efficient and effective workforce
Plan and prepare work schedules and assign employees to perform specific duties
Ensure that store reports, personnel status changes and rehabilitation information are communicated accurately and in a timely manner
Ensure the proper management of program participants assigned to the store
Oversee the proper handling, processing, and pricing of incoming and outgoing donations, merchandise, salvage goods and waste
Experience
Three years managerial experience in a retail environment required
Profit and loss, sales or cost management accountability experience preferred
One year of safety management experience preferred
Required Skills, Education, Certifications and Licenses
Must be at least 21 years of age
Ability to write routine reports and correspondence
Must have current valid Oregon Driver’s license and an insurable driving record
Must possess or be able to obtain a current CPR/First Aid within 90 days of hire
Must be able to read, write and speak the English language
Goodwill Industries has a zero-tolerance drug and alcohol policy. All job offers are contingent on passing a background check including a drug and alcohol test that includes screening for THC.
Benefits
Goodwill offers a comprehensive and competitive benefits package, including:
Medical, Dental and Vision insurance
Paid Holidays, including a floating holiday
Paid Vacation
Paid Sick Leave
403(b) retirement plan with generous matching contributions after one year
Employee discount
Free employee bus pass
Career advancement opportunities
Employee Assistance Program
Qualifications:EXPERIENCE
Minimum of three years’ work experience in a managerial role in a retail environment. Preference for profit and loss, and sales or cost management accountability experience.
EDUCATION
High school diploma or G.E.D.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a current valid Oregon Drive License and insurable driving record. Must be able to obtain and maintain a current CPR/First Aid card.
PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear.
- The employee is occasionally required to reach with hands and arms.
- The employee must frequently lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 40 pounds.
- Specific vision abilities required by this job include close vision and color vision.
WORK ENVIRONMENT
Limited hazards due to lifting, pulling, and pushing merchandise by self or others. Work environments usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations. Field of work includes office, production area, and store showroom and surrounding grounds. Retail store managers are subject to transfer to other locations within the GILSCC system, according to company need.
WORK HOURS
Must be available during store hours, including weekends, evenings, and some holidays.
CORE COMPETENCIES
- Technical Skills – Strives to continuously build knowledge and skills.
- Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills – Remains open to others’ ideas and tries new things.
- Oral Communication – Responds well to questions.
- Teamwork – Gives and welcomes feedback; Supports everyone’s efforts to succeed.
- Ethics – Upholds organizational values.
- Organizational Support – Follows policies and procedures.
- Motivation – Measures self against standard of excellence.
- Professionalism – Approaches others in a tactful manner.
- Quality - completes work in timely manner; Strives to increase productivity.
- Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions.
- Adaptability – Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality – Is consistently at work and on time.
- Dependability – Takes responsibility for own actions.
- Initiative – Asks for and offers help when needed.
- Innovation – Generates suggestions for improving work
Salary : $20 - $26