Company Description

At Goodwill Industries of the Summit, we assist people with disabilities and other vocational disadvantages to achieve full participation and integration into society through the power of work. Be a part of the Goodwill family where we train and lives change!

We envision persons with barriers to employment being able to choose rewarding employment, achieve financial security, and build careers and lives for themselves and their families, thus enriching our communities. We are currently growing and are looking for experienced individuals to support us in this endeavor.

Job Description

The Southern Programs Manager is responsible for the management and oversight of all programs and activities delivered from the Goodwill Prosperity Center (GPC) located in Charleston, WV, and for assigned staff, interns and volunteers providing direct client services in this location. The Southern Programs Manager will ensure administration of program services in compliance with applicable regulations and accreditation standards to support the achievement of strategic priorities and budgetary goals, including growth related to positive client outcomes, diversification of program funding, cultivation of collaborative partnerships, and community impact.

Essential duties include, but are not limited to, the following:

• Assist with the development of departmental procedures in compliance with GIS policies, CARF standards, and applicable State and Federal regulations.

• Participate in annual planning and assist in the preparation of the annual goals and budgets for the GPC as directed.

• Prepare and maintain program-service data, records and reports, including but not limited to service billing, case load, program utilization, job placement and retention, and performance management.

• Implement employment, education and training programs, managing and reporting program outcomes.

• Recommend program-service adjustments based upon evolving client needs and outcomes, community workforce trends, and regulatory requirements.

• Manage and report deliverables related to grant-funded programs as assigned.

• Recruit, select, and direct the activities and development of professional and technical staff for provision of direct client services.

• Ensure proper tracking of participant enrollment, attendance, and progress, verifying individualized services that incorporate the input of persons served.

• Secure work orders and purchase orders to provide assessment, training, employment, and advancement opportunities to clients served through the GPC.

• Oversee the development of collaborative partnerships and engagement with employers, educational institutions, providers of support services, and individuals to maximize the resources available at the GPC.

• Work collaboratively with Employer Engagement and Community Relations staff to schedule, publicize, and promote GPC programs and activities.

• Attend meetings as directed and necessary to support the achievement of program, departmental, and agency goals and objectives.

• Supervise Mission staff providing direct service and administrative support in the GPC.

• Other duties as assigned.

Qualifications

• Bachelor’s Degree Business Administration, or related field.
• Minimum of two years of supervisory experience managing multiple programs, preferably in Human Services. A combination of education and experience will be considered.
• Must have proficiency in Microsoft Excel, Microsoft Word, Windows, and Outlook and have a working knowledge of scheduling and relationship management software.
• Valid driver’s license with safe driving history and reliable transportation required.
• Must have ability to pass criminal background check and drug screen.

Additional Information

A competitive compensation and benefits package for similar positions within the region will be offered. Goodwill Industries of Kanawha Valley, Inc. offers benefits including retirement, group health, dental, and vision insurance, life insurance, short and long-term disability, and paid time off. All your information will be kept confidential according to EEO guidelines.