ECommerce Manager - S. Hackensack, NJ

ODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.

JOB DESCRIPTION

Position Title: Ecommerce Manager

Location: E-Commerce Department South Hackensack, NJ

Benefit Classification: Full-Time Benefitted

Position Type: FLSA - Exempt 

About This Role

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. 

We are seeking an experienced Ecommerce Manager that will be responsible for leading and scaling Goodwill NYNJ’s ecommerce operations to maximize revenue, profitability, and mission impact. This role oversees the full ecommerce production and sales operation, ensuring donated goods are effectively identified, processed, merchandised, and sold through online marketplaces.

As a mission-driven retail leader, the Ecommerce Manager must balance operational excellence with stewardship of donated goods, ensuring company assets are protected and maximized for mission funding. The role requires strong leadership, operational discipline, and deep knowledge of resale and ecommerce trends to drive profitable growth.

The Ecommerce Manager leads, develops, and coaches the ecommerce team while establishing clear performance standards, operational systems, and KPIs that ensure consistent performance and accountability. The position also works closely with retail store leadership to ensure strong collaboration, training, and alignment on identifying high-value goods for ecommerce.

Through strong operational management, technology utilization, and team leadership, the Ecommerce Manager will help drive the continued growth and profitability of Goodwill’s ecommerce business.

 If you are looking to join our dedicated team as a Ecommerce Manager, we want to hear from you! 

The Awesome Things You’ll Do

Performance & Operations

• Drive profitable ecommerce sales through strong business analysis, identifying opportunities, and implementing action plans to achieve sales, profit, and production goals.
• Deliver ecommerce revenue and profitability targets while meeting departmental KPIs and operational benchmarks.
• Ensure operational excellence across all ecommerce workflows including:

• Product intake
• Sorting and authentication
• Photography
• Listing and merchandising
• Inventory management
• Order fulfillment
• Shipping and customer service

• Implement and maintain efficient production workflows that support high listing volume, fast product turnover, and accurate inventory management.
• Protect and maximize the value of donated goods by ensuring high-value items are identified, priced, and marketed appropriately.
• Maintain strong oversight of ecommerce inventory systems to ensure data accuracy, asset protection, and inventory integrity.
• Leverage technology and automation tools to improve productivity, reduce operational costs, and increase listing output and sales performance.
• Monitor ecommerce trends, resale markets, and product demand to ensure the business is effectively capturing value from best-selling categories.
• Ensure compliance with company policies, SOPs, marketplace standards, and safety procedures.
• Maintain a clean, organized, and optimized warehouse environment, utilizing 5S principles to support efficiency, accuracy, and team productivity.
• Drive continuous operational improvements that increase efficiency, reduce waste, and improve profitability.

Leadership, Talent & Culture

• Lead, coach, and develop the ecommerce team to drive performance, accountability, and professional growth.
• Create a culture of ownership, operational discipline, and accountability tied to clear performance expectations and KPIs.
• Train and mentor team members on ecommerce best practices, product identification, pricing strategy, and operational efficiency.
• Ensure strong collaboration between ecommerce and retail store teams by providing training and feedback that helps stores identify high-value items for online sale.
• Support talent development, succession planning, and staff engagement within the ecommerce department.
• Promote a positive and mission-driven work culture that aligns with Goodwill’s values and community impact.
• Partner with HR and leadership to address employee relations issues and support workforce development.

Strategy & Growth

• Develop and execute strategies to grow ecommerce revenue and profitability while supporting the organization’s mission.
• Identify new product categories, sales channels, and merchandising opportunities to increase revenue.
• Ensure the ecommerce department is positioned to scale efficiently as sales volume grows.
• Evaluate marketplace performance and optimize strategies across platforms such as ShopGoodwill and eBay.
• Use data-driven decision making to identify trends, operational improvements, and revenue opportunities.

Activities are subject to change / be added to meet business needs with management approval. 

Our Must Haves

• Minimum 3-5 years experience in ecommerce, retail operations, or resale business environments.
• Experience within thrift, resale, apparel, fashion, footwear, or consumer goods strongly preferred.
• Minimum 3 years leadership experience managing teams and operations.
• Experience managing a team of 20 employees. 
• Experience managing high-volume retail or ecommerce production environments.
• Strong understanding of resale product categories, pricing strategy, and online marketplace dynamics.
• Proven experience driving operational improvements and business growth.
• Leadership maturity with the ability to inspire teams, maintain calm under pressure, and create a collaborative environment.
• Strong conflict resolution and relationship management skills.

• Excellent communication, coaching, and team development abilities.
• Commitment to Goodwill’s mission and ability to lead with a philanthropic mindset that supports community impact.

Special Working Conditions

What We Offer

• Salary Range: 75k-90k Incentives
• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals 
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

You bring the Good in Goodwill 

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! 

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.