EComm Specialty Supervisor, Hackensack NJ

GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.

JOB DESCRIPTION

Position Title: Ecommerce Specialty Supervisor – High Value Goods

Location: E-Commerce Department South Hackensack, NJ

Benefit Classification: Full-Time Benefitted

Position Type: FLSA - Exempt or Non-Exempt

About This Role

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. 

We are seeking an experienced Specialty Supervisor of High Value Goods that is responsible for overseeing the processing, authentication, testing, listing, and sale of the highest value donated items within Goodwill’s ecommerce operation. This role leads a specialized team responsible for handling complex product categories including authentication, jewelry, and electronics, ensuring items are accurately evaluated, properly tested, securely stored, and listed to extract the maximum possible value for Goodwill’s mission.

The Specialty Ecommerce Supervisor plays a critical role in protecting company assets, ensuring strict handling, storage, and verification processes are followed when dealing with high-value items. The role requires strong product knowledge, operational discipline, and the ability to coach team members in complex listing standards and testing procedures.

Through strong leadership and operational excellence, this position ensures that high-value goods are processed safely, accurately, and efficiently while maximizing resale value and protecting the organization from loss, fraud, or misrepresentation.

 If you are looking to join our dedicated team as a Ecommerce Specialty Supervisor of High Value Goods, we want to hear from you! 

The Awesome Things You’ll Do

Specialty Product Operations

• Oversee the daily operations of specialized ecommerce categories, but not limited to[KC1] :
  • Authentication (luxury goods and branded merchandise)
  • Jewelry
  • Electronics
• Supervise team members responsible for testing, sorting, authenticating, pricing, listing, and selling high-value items.
• Ensure all specialty items are accurately evaluated and processed according to category-specific standards.
• Maintain strong controls around chain-of-custody, storage, and handling of high-value inventory.
• Ensure products are tested thoroughly, documented properly, and listed with accurate descriptions and conditions to protect the organization and ensure customer trust.
• Oversee the creation of complex listings that accurately describe specialty items and highlight key value attributes to maximize selling price.
• Ensure high-value items are priced appropriately using market research, historical sales data, and marketplace trends.

Asset Protection & Inventory Control

• Ensure the secure handling, storage, and tracking of high-value inventory.
• Implement and maintain strict asset protection practices, including:
  • Secure storage areas
  • Access control for high-value inventory
  • Accurate inventory tracking
  • Documentation of testing and authentication
• Conduct regular audits of high-value inventory to ensure accuracy and prevent loss.
• Ensure items are handled and stored in ways that protect condition and value.
• Partner with leadership to investigate discrepancies or potential asset loss.

Quality Assurance & Compliance

• Ensure listings accurately represent items and protect the organization from disputes, returns, or marketplace compliance issues.
• Confirm that authentication and testing procedures meet marketplace standards and internal policies.
• Ensure product listings include proper condition reporting, testing notes, and accurate product details.
• Monitor customer feedback and returns related to specialty items to identify improvement opportunities.

Team Leadership & Development

• Lead, train, and coach the specialty ecommerce team responsible for authentication, jewelry, and electronics categories.
• Develop team members’ product knowledge, listing accuracy, testing standards, and value extraction strategies.
• Provide ongoing coaching on complex listings, authentication procedures, and technical product evaluation.
• Ensure team members follow operational procedures and maintain strong attention to detail.
• Create a culture of accountability, quality, and asset stewardship.

Business Performance & Value Maximization

• Drive revenue growth from high-value ecommerce categories by ensuring donated goods are properly evaluated and monetized.
• Identify opportunities to increase value extraction through improved testing, bundling, pricing strategies, and marketplace placement.
• Monitor performance of specialty categories and implement improvements to increase sell-through and average selling price.
• Stay informed on market trends and resale demand within luxury goods, jewelry, and electronics categories.

Activities are subject to change / be added to meet business needs with management approval. 

Our Must Haves

• 3 years of experience in ecommerce, resale retail, or specialty product categories.
• Experience working with luxury goods, jewelry, electronics, or authentication processes strongly preferred.
• 2 years of leadership or supervisory experience managing operational teams.
• Experience creating or managing complex ecommerce listings.
• Experience evaluating product condition, testing functionality, or verifying authenticity.
• Experience working with ecommerce platforms such as ShopGoodwill, eBay, or other marketplaces preferred.

Skills & Competencies

• Strong knowledge of resale product categories and secondary market values.
• Ability to recognize high-value goods and maximize resale value.
• Strong attention to detail and ability to maintain strict asset control procedures.
• Experience with authentication, testing, or product verification processes.
• Strong leadership and coaching skills.
• Ability to train staff on complex listing and product evaluation standards.
• Excellent organizational and inventory management skills.
• Ability to work with high-value goods responsibly and securely.
• Commitment to protecting company assets and supporting Goodwill’s mission.

Special Working Conditions

What We Offer

• Hourly Range: $20.00 - $29.40
• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals 
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

You bring the Good in Goodwill 

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you! 

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.