Development Operations Coordinator

TITLE: Development Operations Coordinator 

REPORTS TO: SVP, Development, Marketing & Communications 

LOCATION: Brooklyn, NY 

About Goodwill Industries NYNJ:   Goodwill NYNJ empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The organization has a vision of a world with no barriers to employment. Founded more than 100 years ago, Goodwill has helped participants who face disabilities or other barriers find work. Goodwill believes in the dignity of work and provides its clients with the skills required for a changing workplace. To many, Goodwill is known primarily for its retail stores and as a destination for donating goods, but the organization is also a leading human service non-profit serving 10,000 people annually with life-changing supports and connecting them to employment. 

Primary Function:  The Development Operations Coordinator is the operation backbone of the Development team — managing systems, tracking deadlines, organizing data, and ensuring projects stay on course. The coordinator ensures fundraising operations are accurate, efficient, and professional, and donor/partner engagement is delivered with excellence. The ideal candidate is not just organized but also resourceful and sharp: someone who notices what needs to get done, takes initiative, and uses good judgment to solve problems. While prior fundraising experience is helpful, it is not required. What matters most is administrative strength, common sense, and the ability to move quickly and keep the trains running on time. This role is an exciting entry point for a smart, ambitious professional eager to gain exposure to many aspects of nonprofit work. It’s a true launchpad role with real responsibility, offering the chance not only to learn but to bring creative ideas, contribute strategically, and take ownership of meaningful projects. The Coordinator will have the opportunity to execute on exciting initiatives, collaborate across teams, and see the direct impact of their work in advancing Goodwill’s mission. 

Key Responsibilities:  

Administrative & Project Coordination:

• Maintain calendars, timelines, and trackers for development activities, events, and stewardship plans 

• Ensure team projects are organized and moving forward against deadlines and goals; ensure deadlines are met and projects stay on schedule; anticipate needs and flag issues early. 

• Process invoices and reimbursements, support budget tracking, liaise with vendors, and manage regular reconciliation with finance department. 

• Provide administrative and calendar support to SVP, Development, Marketing & Communications; AD, Corporate Engagement & Special Events; and others as needed.

 • Support Board Development and Nominating Committees. 

• Provide other administrative and project coordination support as needed. 

Data, Analytics & Tracking: 

• Manage donor data in Raiser’s Edge (training provided if needed). 

• Accurately enter donations and produce timely acknowledgment letters. 

• Own moves management tracking. 

• Develop and run regular reports and dashboards to track progress toward fundraising goals. 

• Compile and report out on analytics for regular meetings and planning needs, including monthly stat meetings, strategic planning check-ins, weekly gift logs, etc. 

Prospect Research: 

• Utilize a range of wealth screening tools to conduct prospect research for current and future donors and funders. 

• Review prospect research and qualify donors to appropriate donor portfolios. 

• Prepare prospect reports and meeting briefs for CEO, SVP, and others as needed. Donor & Partner Stewardship 

• Maintain donor list segmentation for fundraising appeals and donor correspondence. 

• Draft, edit, and proofread donor-facing communications such as thank-you letters, meeting requests, pitch decks, and updates. 

• Serve as primary lead for Round Up program. 

• Manage annual fund activities. 

• Manage donor communications calendar. 

Special Event Support:

• Provide logistical support across all special events, including annual Gala, corporate engagement events, and donor/partner visits 

• Maintain event timeline, revenue and budget trackers 

• Coordinate with event vendors. Qualifications 

• 1–3 years of professional experience in an administrative, operations, or project coordination role (nonprofit or other sectors). 

• Strong organizational skills and the ability to manage multiple priorities with accuracy and speed. 

• Sharp judgment, resourcefulness, and common sense — able to anticipate needs and solve problems independently. 

• Excellent written and verbal communication skills. 

• Proficiency with Microsoft Office; familiarity with databases (e.g. Raiser’s Edge, Salesforce) a plus, but not required. 

• Strong comfort with numbers, data, and reporting. 

• Demonstrated initiative, curiosity, and eagerness to learn. 

• Sense of humor and role-up-your-sleeves attitude. 

• Genuine enthusiasm for Goodwill’s mission of creating a world with no barriers to employment. 

Why Join Us:

This is an exciting opportunity to be at the center of a dynamic, mission-driven team during a period of growth. The Development Operations Coordinator will gain exposure to all aspects of nonprofit fundraising and communications, build highly transferable skills, and play a vital role in advancing Goodwill’s mission.