Troy - Thrift Store Sales Specialist

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

The Role / General Purpose

The Thrift Store Sales Specialist delivers excellent customer service, restocks and replenishes merchandise, and supports Goodwill’s mission. They assist customers, process transactions, maintain store cleanliness, and ensure a positive shopping experience. This role also includes enforcing store policies and supporting daily operations.

Job Responsibilities

• Greet and assist customers promptly.
• Support donors as needed and direct them to the designated donation drop-off area.
• Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards.
• Promote Goodwill’s Rewards and Round-Up programs.
• Process sales transactions quickly and accurately.
• Resolve customer concerns and escalate issues as needed.
• Maintain a clean and organized sales floor, fitting rooms, and checkout area.
• Follow store policies, including safety guidelines and occupancy limits when required.
• Operate the register and thank customers for their purchases.
• Monitor store entry and enforce safety measures if assigned.
• Perform other duties as assigned to support the store team and broader organizational goals.
  
  

Schedule Requirements

Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 8:00pm.

Health & Safety Guidelines

This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.

Benefits

Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week:

• Incentives: Incentive payments for achieving performance targets.
• Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits
• Tuition Reimbursement Assistance
• Medical, Dental, Vision & Voluntary Insurance Offerings
• Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional generous paid prenatal and parental leave.
• Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones.
• $500 employee referral bonus.
• Retirement Plans: 403(b) with up to 4% employer match after 1 year of service.
  
  

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.