South Hackensack New Jersey - Outlet Customer Service Associate

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

The Awesome Things You’ll Do

• Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing
  
  

customers of the benefits of participation.

• Engage all customers and donors, providing best in class customer experience. Create an emotional connection with every customer by being a passionate Goodwill Brand ambassador.
• Be knowledgeable of POS policies and procedures and demonstrate a professional ability to answer
  
  

customer inquiries regarding the Outlet and its merchandise.

• Perform sales transactions quickly and accurately in accordance with established cash control procedures
  
  

and customer service guidelines. (This includes ensuring items are checked out with accuracy; cart checking, ect.)

• Capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer,
  
  

building relationships and personalizing future customer development opportunities

• Meet and exceed customer expectations, driving positive sales growth and Brand experience by modeling the CARE service model.
• Follow all Loss Prevention policies, advising management of any unusual internal or external activity.
• Be willing to be cross trained and assist in all departments. (This includes partnering with Outlet Specialists Team to support store goals and objectives)
• Assist when needed during a Merchandise Rotation. Ensure that Outlet Atmosphere is positive and
  
  

safe for all customers. (This includes crowd Control and safety enforcement)

• Maintain Brand standards of a neat and organized Outlet sales floor, cash wrap, and to ensure
  
  

the store is presentable for employees and always reflects the correct visual image to customers.

• Collaborate with Store Leaders and Specialist Team in the execution of the Showcase program and
  
  

visual expectations are met while providing best in class customer service

• Performs other duties as assigned.
  
  

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

• 6 months of Retail or Customer Service Experience Preferred.
• High School Diploma, equivalent or combination of education and relevant experience required.
  
  

Special Working Conditions

• Proven ability to drive and exceed individual and store results.
• Accuracy and attention to detail required.
• Proven ability to build lasting relationships with customers and colleagues.
• Ability to adapt to and engage with internal and external customers
• Answering incoming calls from our customer base and answering general questions.
• Good verbal and written communication skills with customers, sales leadership team and colleagues.
• Ability to Attends in-service related training as assigned
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays
  
  

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits
  
  

#IND3

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.