What are the responsibilities and job description for the Orientation and Assessment Specialist - Hybrid Support position at Goodwill Industries of Greater New York and Northern New Jersey?
Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.
Through friendly communication, careful documentation, and proactive outreach, the Hybrid Support Specialist helps participants overcome small barriers that may slow their progress. By assisting with intake and orientation processes, sending and tracking required documents, and following up on missed appointments or incomplete paperwork, this role helps ensure participants remain engaged and ready to move forward with program services. In doing so, the Hybrid Support Specialist supports a smooth hybrid experience and helps ensure every participant feels connected, informed, and encouraged as they begin their path toward employment.
The Awesome Things You’ll Do
We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!
If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.
Through friendly communication, careful documentation, and proactive outreach, the Hybrid Support Specialist helps participants overcome small barriers that may slow their progress. By assisting with intake and orientation processes, sending and tracking required documents, and following up on missed appointments or incomplete paperwork, this role helps ensure participants remain engaged and ready to move forward with program services. In doing so, the Hybrid Support Specialist supports a smooth hybrid experience and helps ensure every participant feels connected, informed, and encouraged as they begin their path toward employment.
The Awesome Things You’ll Do
- Support virtual intake and orientation processes for participants entering the PACE program.
- Create, send, and manage DocuSign envelopes for intake packets, program forms, and required participant signatures.
- Conduct outreach to participants regarding missing documentation, incomplete forms, and missed orientation appointments.
- Facilitate or support virtual orientation sessions as needed.
- Maintain a Virtual Orientation and Intake Engagement Tracker to monitor participant progress and documentation completion.
- Document all participant interactions, attendance, and engagement activities in SEAMS and Salesforce.
- Verify participant eligibility and referral information in SEAMS prior to engagement.
- Coordinate with Career Navigators to transition participants to the next stage of services.
- Assist with troubleshooting participant access to virtual platforms and document submission processes.
- Provide administrative and operational support to front desk and program staff when needed.
- At least 1 year of customer service experience, workforce development or client facing experience.
- Strong organizational and communication skills
- Highly organized with strong attention to details
- Strong computer proficiency, including advanced working knowledge of Microsoft Office Suite.
- Ability to manage in a fast-paced, performance-driven environment
- Computer literacy and experience with database systems.
- Ability to work collaboratively within a team environment.
- Bilingual skills preferred.
- Generous Time off policy to use when you need it
- Health, wellness and financial resources to help you achieve our personal goals
- Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
- Retirement matching programs and contributions
- Transit and commuter benefits
We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!
If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.