Hillsborough New Jersey - Attended Donation Centers Store Associate

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.

Position Title: ADC Store Associate

Benefit Classification: Hourly

The Awesome Things You’ll Do

• Have a friendly customer service attitude.
• Consistently achieve brand productivity standards for donation handling and rough sorting of hard and soft goods.
• Maintain production room standard operating procedures (SOP) for receiving, storing and transporting of donations to designated stores.
• Execute efficient and effective donation processing by executing rough sort of donations by category (for example, textiles, housewares, shoes, and other categories as instructed by management).
• Track and communicate rough sorted cage count per day productivity to Key holder.
• Support, understand and adhere to Goodwill NYNJ Safety and IDC protocols, reporting any health and safety issues to your line manager.
• Partner with key holder to ensure all equipment is replenished as needed and store requests are fulfilled as scheduled.
• Engage all customers and donors, providing best in class customer experience.
• Share Goodwill NYNJ mission with our donors while attending the donations area, providing an exceptional customer experience and showing appreciation for their donation by handling with care and providing a donation receipt.
• Daily Activities: Describe the daily activities included in essential job functions.
  
  

Donations Operations

Customer & Donor Engagement

• Greet every customer and donor within 30 seconds of entering the donation area using a friendly, welcoming, and positive attitude.
• Offer assistance with donations when needed.
  
  

Receipts & Donor Education

• Offer a donation receipt to every donor.
• Educate all customers about applicable literature and donation guidelines.
  
  

Area Cleanliness & Organization

• Maintain the inside and outside of the donation area so it is neat, clean, safe, and organized at all times.
  
  

Donor Appreciation

• Thank every customer for their donation.
• Invite donors to return.
  
  

Contactless Donation Process

• Facilitate a contactless donation process by:
• Ensuring blue bins/cages are set up directly inside the donation area for locations with a separate donations entrance.
• Making blank donation receipts available on a small table within the donations area.
  
  

Safe Handling of Donations

• Follow all company policies for the safe handling and processing of donations immediately upon receipt.
  
  

Donation Sorting

• Separate sellable donations by category, including but not limited to:
• Textiles
• Housewares
• Other designated donation categories
• Sorting requirements may vary by donation center location.
  
  

Donor Tracking

• Maintain an accurate count of donors using the approved tracking tool.
  
  

Pushing to Stores

• Prepare cages and/or bins of rough-sorted goods for transport to designated store locations.
• Ensure goods are securely packed and labeled according to operational guidelines.
  
  

Our Must Haves

• 1 year of Retail or Customer Service Experience preferred.
• Previous Stock experience required.
• High School Diploma, equivalent or combination of education/experience required.
• Proven ability to build lasting relationships with customers and colleagues.
• Ability to adapt to and engage with different customers.
• Strong communication skills with customers, sales leadership team and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and
  
  

holidays.

• Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment.
  
  

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits
  
  

#IND3

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.